Merchant Support Specialist Graduate (Supply Chain and Logistics-Fulfillment Centers Operations) - 2027 Start
Listed on 2026-08-13
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Supply Chain/Logistics
Supply Chain & Logistics, Logistics Coordination
Merchant Support Specialist Graduate (Supply Chain and Logistics-Fulfillment Centers Operations) - 2027 Start
Location:
Fontana
Employment Type:
Regular
Job Code: A174163A
Responsibilities:
Team Overview Tik Tok Shop's Supply Chain & Logistics is looking for a Merchant Support Specialist to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees. The team's mission is to improve delivery experience while minimizing costs from Fulfillment by Tik Tok (FBT) via seamless integrated FBT product solution and operation.
We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply.
The application limit is applicable to Tik Tok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible.
Responsibilities:
- Manage daily inbound and outbound exceptions for Midwest/Southeast/South Region fulfillment centers
- Work closely with merchant team and quality team to resolve merchant or logistics issues within SLA targets.
- Partner with TT site managers and LSP POC to improve SOPs and achieve KPIs related to exception handling.
- Collaborate cross-functionally to gather merchant and LSP feedback and identify process improvement opportunities.
- Assist in designing and refining operational SOPs to enhance merchant experience. Assist to streamline and expedite current process
- Monitor each site's returns dwells and process. Collaborate cross-functionally to resolve within SLA.
- Monitor and analyze site performance metrics to ensure service levels are met or exceeded.
- Daily on-site supervision, monitoring the issues identified in the site.
Qualifications:
Minimum Qualifications:
Individuals who are completing or have recently completed a Bachelor's degree in Business, Logistics, Operations, Engineering or a related discipline
Strong problem-solving skills with attention to details
Preferred Qualifications:
Experience in retail e-commerce logistics in warehouse setting
Proven success in a fast-paced operational environment
Track record of effective collaboration with cross-functional teams
E-commerce logistics experience is preferred
Job Information:
The base salary range for this position in the selected city is $70304 - $115200 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About Tik Tok:
Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and…
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