Warranty Administrator

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Full Time Indirect Forest City, IA, US

Primary Objective of Position: The Warranty Administrator is responsible for evaluating, processing, and resolving warranty claims while ensuring alignment with policies and providing exceptional service to dealers and internal teams. This role serves as a coordinator between Winnebago, dealers, and internal departments to support accurate claim adjudication, process compliance, and to facilitate return programs.

• Review, evaluate, and adjudicate warranty claims for accuracy, completeness, and adherence to published policies and procedures.
• Provide guidance and support to dealers regarding proper claim submission, documentation requirements, and warranty processes.
• Communicate warranty policies, updates, and decisions clearly and professionally to both internal and external stakeholders.
• Analyze claims that fall outside standard guidelines and recommend appropriate resolutions, policy clarifications, or escalations.
• Collaborate with internal teams and dealers to ensure timely, consistent resolution of warranty issues and shared alignment on requirements.
• Coordinate the return of warranty‑related products from dealers as part of established return programs.
• Provide billing support for roadside assistance programs, ensuring accurate and timely processing.
• Maintain and update warranty registration records to ensure accurate customer and product information.
• Process customer reimbursements for Customer Care and Factory Service in accordance with established procedures.
• Supply vehicle‑specific data to dealers, including build sheets, title year confirmation, and open recall information.
• Support continuous improvement initiatives by identifying process gaps, recommending enhancements, and contributing to improved controls and customer experience.
• Assist with change management efforts, including documentation of best practices, workflow updates, and development of training materials.
• Perform additional duties as assigned to support overall business needs.
• Strong written and verbal communication skills.
• Self‑motivated, proactive, and able to work independently.
• Exceptional customer service orientation.
• Highly organized with the ability to manage multiple tasks and deadlines.
• Professional phone and interpersonal etiquette.

• High school diploma or equivalent required.
• Proficiency in Microsoft Office applications.
• Experience in data entry, analysis, or warranty administration preferred.