Facilities Technician - Manufacturing

Wow Bao is seeking a skilled Facilities Technician to ensure the efficient operation of our facility. The ideal candidate will perform preventative and corrective maintenance on HVAC, plumbing, electrical, and building systems, respond to urgent repair requests, assist with event setup, uphold safety standards, and maintain thorough documentation of all maintenance activities.

The Facilities Technician is responsible for the reliable operation and upkeep of building systems, equipment, and infrastructure. This role ensures a safe, functional, and efficient environment through routine maintenance, emergency repairs, inspections, and collaboration with vendors and internal teams.

This position is on-site in Forest City, North Carolina.

At Wow Bao, we believe that life is too short for uninspired food. We’re here to transform the Asian Street Food experience from every day and expected to extraordinary and inventive.

Wow Bao is the fastest growing Frozen Asian Snack brand in the United States! Through strategic relationships with retail partners Wow Bao is now available in over 16,000 grocery stores nationwide!

Wow Bao has a proud history of delivering restaurant-quality food, beginning in 2003 with the opening of our first location. Since then, we’ve grown into an omni-channel brand, serving guests through our retail business, food service, Chicago restaurants, airports, virtual kitchens, and universities. Today, we’re excited to take the next step in our journey with the launch of our corporate-owned food manufacturing plant—positioning Wow Bao for continued growth across all verticals.

is the only brand to be recognized three times by Fast Casual magazine as a Top 100 Movers & Shaker. Ranked no. 1 in 2019 and 2022 and no. 4 in 2023, we are the only brand to have taken home the honor more than once.

At Wow Bao, every team member leads from a place of care. Whether it’s our guests or employees, we put people first. We strive to inspire, motivate, and appreciate one another every day. We live by the golden rule and treat everyone with kindness, empathy, respect, and a healthy dose of humor. We take our work, not ourselves, seriously.

• Conduct scheduled inspections and routine maintenance on HVAC, electrical, plumbing, boilers, ammonia refrigeration and mechanical systems.
• Troubleshoot and repair issues such as leaks, clogged drains, lighting failures, and HVAC malfunctions.
• Respond promptly to maintenance requests and urgent facility issues to minimize downtime.
• Perform minor carpentry, painting, furniture assembly, event setup/teardown, and grounds maintenance as needed.
• Ensure compliance with safety rules, building codes, and regulatory requirements (fire, safety, environmental).
• Adhere to food safety standards (e.g. FDA, SQF, USDA, HACCP), Wow Bao’s internal policies and OSHA regulations during all maintenance activities.
• Coordinate and oversee external contractors for specialized repairs or projects.
• Maintain accurate records of work orders, repairs, inspections, and inventory.
• Monitor and maintain inventory levels of tools and maintenance supplies.

• Typically 2+ years in facilities maintenance, building systems, or mechanical trades.
• High school diploma or equivalent.
• Relevant certifications preferred (e.g., HVAC, electrical, plumbing, CPR/AED, BAS).
• Technical skills: HVAC, electrical, plumbing, preventative maintenance.
• Problem-solving:
  Diagnose and fix system failures efficiently.
• Safety awareness:
  Strong understanding of safety protocols and regulatory compliance.
• Communication:
  Effective interaction with staff, vendors, and internal teams; good documentation skills.
• Organizational skills:
  Manage multiple tasks, maintain accurate records, handle inventory.
• Occasional evening, weekend, or on-call availability.

• Occasional overtime, including weekends, may be required based on production schedules.
• The role requires being on-site and actively involved in plant operations.

• Physical ability:
  Capable of lifting (up to ~50 lbs), climbing ladders, and performing manual labor.
• Indoor and outdoor work environments; may involve confined spaces or elevated areas.
• Frequent standing, walking, bending, and lifting up to 50 lbs at a time
• Ability to work in cold environments for a long period of time

Wow Bao participates in E-Verify

Equal Opportunity Employer

• Competitive salary

• Health Insurance (medical, dental, vision)

• 401(k) Retirement Plan
• Voluntary Life Insurance, Short-Term Disability, Long-Term Disability
• Paid Time Off& Holidays
• Job Training Opportunities
• Employee Discount Programs
• We foster a culture of CARE