Outside Plant Network Maintenance

VYVE BROADBAND JOB DESCRIPTION Broadband Professional/Expert (BT IV-V) Who are we?

Vyve Broadband is a leading broadband Internet provider serving rural communities across 16 states. Vyve Broadband offers a range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers including high-speed internet (up to Vyve Gig), digital HD video and voice services. For commercial customers, Vyve offers optical Ethernet, PRI and hosted voice services to the business community.

Come Thrive with Vyve!

Under general supervision, responsible for preventive and/or demand maintenance and repair of the hybrid fiber coax network (HFC) including all of its associated equipment in accordance with the company’s Engineering Standards. Perform maintenance while providing technical support for the Broadband Technicians (BT) on resolution of service related problems. On-call rotation required.

May perform any or all of the following duties of the Broadband Rep/Associate/Specialist/Professional (BT-I, II and III and IV)

• Troubleshoot and repair basic distribution problems associated with RF, AC, DC portions of the forward and reverse plant
• Troubleshoot and repair basic problems associated with the optical portion of the forward and return plant
• Perform routine node optimization, balancing, aligning, and adjustment of components and equipment used to amplify and process signals
• On a regular basis test all HFC network components using test equipment including but not limited to signal level meters, volt-ohm meters, spectrum analyzers, optical power meter, leakage detector, OTDR and other related test equipment. Record and update documentation, compare findings in the field with existing documentation and adjust and repair accordingly
• Perform routine maintenance on standby power supplies in accordance with the preventative maintenance program and update all associated documentation
• Monitor, record, and repair signal leakage
• Comply with regulatory requirements. Compile data for inclusion in FCC and other regulatory reports Maintain accurate records including time worked, daily logs, gas sheets, as required; properly record all required information on data devices and/or work orders, surveys, referrals, etc.
• Operate communications device in accordance with company policies
• Communicate with appropriate departments to update progress during outage restoration and maintenance activities
• Operate Company vehicle in a safe and responsible manner. Clean, maintain, stock and secure assigned vehicle and equipment, in accordance with company policies
• Read and accurately interpret system/network design maps and simple schematics
• Adhere to industry specific, local, state and federal regulations, as applicable. Know, understand and follow company policy
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Perform other duties as needed or assigned to meet customer expectations

Advanced understanding of IP networks

Moderate understanding of HFC networks and optical design

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Ability to work independently

Ability to prioritize and organize effectively

Knowledge of basic mathematics and electronics

Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment

Ability to accurately measure distances, using tapes or other measuring devices

Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)

Ability to climb poles using gaffs, hooks and climbing belt as needed

Ability to differentiate between different sizes and colors of wires

Ability to dig in all types of soil to bury cable

Ability to make cable connections in tight spaces by bending, reaching, twisting

Ability to operate appropriate computer or test equipment associated with position

Ability to…