Assistant Director, Campus Operations

Position

Assistant Director of Operations – full‑time, year‑round leadership role in the Campus Living department supporting over 900 students annually. The position reports to the Director of Campus Living and Dining and partners with other campus stakeholders to manage housing operations, budgeting, dining coordination, special programs, and guest and emergency housing.

• Housing Assignments – develop, implement, and refine housing assignment workflows to ensure accuracy, efficiency, and alignment with student needs.
• Dining Liaison – serve as the university liaison to the dining contractor, ensuring operational and contractual requirements are met.
• Annual Housing Programs – oversee early arrival, late stay, and holiday break housing programs in collaboration with campus partners.
• Summer Programs – manage summer housing programs, including low‑residency MFA students, special residential events, and other summer student housing.
• Short‑Term and Emergency Housing – manage guest and emergency housing, including reservations, check‑ins, and billing.
• Budgets – coordinate budgets related to residence halls and dining, including processing payments and tracking expenses.
• Operational Oversight – oversee room inspections, safety checks, and facility operations to maintain a safe, welcoming residential environment.

• Housing Systems Expertise – serve as subject‑matter expert on the housing management system, providing advanced configuration, troubleshooting, cross‑departmental training, and data accuracy audits.
• Accommodations – provide case management and consultation on housing and dining accommodations in partnership with the Office of Accessibility and Accommodation Services.
• Occupancy Planning and Analysis – lead occupancy management efforts, including forecasting, strategic planning, and reporting in collaboration with the Director.
• Staff Training and Development – design and lead training for staff and student employees on housing systems, processes, and customer service best practices.
• Communications – develop and manage housing‑related communications, including web content, department emails, and process documentation.
• Move‑In/Move‑Out Coordination – plan and execute move‑in and move‑out operations, ensuring efficient communication with residence life staff and students.
• Inventory Management – oversee departmental inventories, including keys and supplies, optimizing tracking and distribution processes.
• Department Program Support – support departmental priorities, including residential education efforts, community‑building programs, and student success initiatives.
• Data‑Driven Decision‑Making – prepare strategic reports and presentations for senior leadership, using data analysis to inform recommendations and drive improvements.
• Cross‑Training and Continuity – develop working knowledge of the other Assistant Director’s assigned areas to maintain seamless operations and service continuity.

• Participate in scheduled after‑hours on‑call rotation.
• Listen for, respond empathetically to, and appropriately refer students experiencing distress; document and follow up as needed.
• Seek innovative ways to improve student experience, student success, and organizational effectiveness.
• Collaborate with marketing and communications staff on storytelling and branding initiatives for Campus Living.
• Respond empathetically to student concerns and provide referrals to campus resources.
• Participate in divisional or university committees, task forces, and hiring panels as appropriate.
• Recruit, train, and supervise student employees.
• Perform other duties as assigned.

• Required – Bachelor’s degree plus four years of related experience, or an equivalent combination of education and experience.
• Preferred – Master’s degree in higher education, student affairs, business administration, or related field.
• Excellent customer service and strong written and verbal communication skills with diverse audiences.
• Ability to maintain confidential, detailed records.
• Proficiency in office software, spreadsheets, email, databases, and electronic platforms.
• Collaborative working style with…