Concierge​/Receptionist

Join Human Good community as a Concierge/Receptionist supporting our senior residents and guests with exceptional front desk service. In this mission-driven role, you'll warmly greet residents and visitors, answer phones, manage check-ins, and support appointments and deliveries to keep our life plan community running smoothly. You'll provide clear information, respond to resident requests, coordinate with care and operations teams, and maintain an organized, welcoming lobby that reflects our values of compassion, respect, and hospitality while building trusted relationships with older adults and their families.

Responsibilities

• Warmly greet and assist residents, visitors, and vendors at the front desk
• Answer, screen, and route incoming calls using a multiline phone system
• Manage resident and guest check-in, sign-in logs, and visitor badges
• Coordinate appointments, transportation, and service requests for residents
• Provide information about community services, activities, and amenities
• Support mail, package, and delivery handling for residents and departments
• Maintain a clean, orderly, and welcoming lobby and reception area
• Communicate effectively with care, hospitality, and operations teams
• Accurately document interactions, messages, and follow-up tasks
• Uphold confidentiality, safety, and community policies at all times

Required Skills

• Front desk reception
• Multiline phone systems
• Customer service
• Scheduling and appointment coordination
• Resident and guest check-in procedures
• Basic computer skills (email, MS Office, EHR/CRM systems)
• Recordkeeping and documentation
• Conflict de-escalation
• Confidentiality and HIPAA awareness
• Time management