Optician- Forest Grove Eye Clinic

Pacific University achieves excellence and distinction by investing in exceptional people to think, care, create, and pursue justice in our world. We embrace discovery in a close and nurturing environment that leads to genuine transformation. Our community is diverse, sustainable, and dedicated to discovery and excellence in teaching, scholarship, and practice.

At Pacific University, we thrive in an extraordinary environment, surrounded by the beauty of the great Pacific Northwest, with campus locations in Forest Grove, Hillsboro, and Eugene. We humbly acknowledge and thank the original caretakers of the lands on which we live, work, teach, and acquire and share knowledge.

GENERAL DESCRIPTION OF POSITION:

Responsible for providing optical services and administrative support at the Forest Grove Eye Clinic. Bilingual-English and Spanish Preferred.

ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES:

Greet and provide optical assistance to patients and student interns. This includes frame selection, dispensing, adjusting, repairs, and responding to telephone inquiries, being professional, positive and utilizing strong customer service skills.

Determine specific data for prescription orders, verify completeness of orders prepared by students, process orders based on appropriate third party payer requirements, track status of orders and determine cause for delays, and provide for verification of materials received from labs.

Responsible for maintaining communications with patients while material orders are in process. This includes notifying patients of order delays, contacting patients when orders are ready for dispensing, responding to optical related inquiries, etc.

Serve as a technical resource to interns, staff optometrists, and faculty regarding optical products and managed care coverage of materials. This requires maintaining current knowledge on latest developments in the industry through review of literature and continuing education.

Maintain patient confidentiality, follow HIPAA policy and procedures to protect patient medical and financial information.

Process patient orders including collection of fees, proper patient care documentation, posting payments, updating and verifying information in the electronic health record (EHR).Work closely with the reception office staff to insure proper coordination of patient care activities.

Willingly performs other position related or implied tasks, and works with the Directors of Clinic, Director of Ophthalmic Services and Clinic Manager, and/or Associate Dean of Clinical Programs, and administrative staff to continuously explore ways to improve clinical hands-on studentSECONDARY FUNCTIONS:

Perform other related duties as assigned.

JOB SCOPE:

Performs duties independently with minimal supervision, operating from specific and definite directions and instructions, yet work is checked or verified. Decisions are made within general university policy constraints but occasionally require independent decision making. Errors could affect smooth and efficient optical/clinic operations.

SUPERVISOR RESPONSIBILITY:

Job has no supervisory responsibility.

EDUCATION AND/OR

EXPERIENCE:

High school diploma or equivalent.

Three years practical experience in dispensing or documented successful completion of a one year or longer academic program in dispensing opticianry or optical technology with a dispensing emphasis.

Must possess or obtain ABO Certification within one year of hire date.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS:

Communicates with students, faculty, staff and the public appropriate to the age of the individual served.

Builds on basic learning and carries it from one situation to another.

Demonstrates critical thinking skills in problem solving and decision-making.

Asks questions and seeks assistance.

Takes responsibility to eliminate the source of problems.

Demonstrates confidentiality regarding information pertaining to all students, faculty and staff.

Maintains proper appearance and personal conduct for the employee’s particular job.

Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing, and questions with all…