Agente de recepción turno de PM tiempo parcial de

Front Desk Agent – PM Shift Part Time (3:00 PM – 11:00 PM)

We are seeking a friendly, reliable, and service-oriented part time Front Desk Agent to join our team for the PM shift (3:00 PM – 11:00 PM). As the first point of contact for our guests, you will play a key role in creating a welcoming and positive experience from check-in to check-out. The ideal candidate has excellent communication skills, strong attention to detail, and a passion for providing outstanding customer service.

In this role, you will assist guests with check-ins and check-outs, answer questions, handle reservations, and ensure guests receive prompt and courteous service throughout their stay. This position requires professionalism, the ability to multitask in a fast-paced environment, and a commitment to maintaining a high standard of hospitality.

We are not considering any candidates who are not able to work on weekends or holidays.

• Greet and welcome guests in a warm and courteous manner
• Perform check-in and check-out procedures efficiently and accurately
• Manage room reservations through phone, email, and third-party platforms
• Provide guests with information about hotel services, amenities, and local attractions
• Handle guest requests, complaints, and feedback professionally and promptly
• Maintain accurate records of guest accounts and process payments
• Ensure the front desk and lobby areas are clean, organized, and welcoming at all times
• Coordinate with housekeeping and maintenance departments to fulfill guest needs
• Follow hotel policies, procedures, and safety protocols

• High school diploma or equivalent; associate degree in hospitality or related field preferred
• Previous customer service or hotel front desk experience is a plus
• Proficiency in hotel management software (e.g., Opera, Hotel Key, or similar) is an advantage
• Strong communication and interpersonal skills
• Ability to multitask and remain calm in high-pressure situations
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Professional appearance and demeanor

• Standing for extended periods
• May be required to lift or carry light items (e.g., luggage, packages)
• Fast-paced, customer-facing environment

Hotel experience is required for this position. At this time, we are not considering any candidates who are not able to work on weekends or holidays.

• Employee discounts
• Training & development
• Employee discount

• 8 hour shift
• Part time position three to four shifts a week
• Evening Shifts (mandatory)
• Night Audit Shifts (as required)
• Holidays
• Weekends as needed

Ability to commute/relocate:
Forest Hill, TX 76140:
Reliably commute or planning to relocate before starting work (Preferred)

• Hotel experience: 1 year (Required)
• Customer service: 2 years (Required)

Work Location:

In person

Job Type: Part-time & Full-Time

Pay: $13.00 - $14.00 per hour