Service Manager

Location: 1520 9th Ave SW, Forest Lake, MN 55025

Salary Range: $70,000-$80,000

Job Type: Full-Time

Jusczak Repair is seeking a reliable and detail-oriented Service Manager to service the connection between customers and the shop, responsible for accurately capturing repair needs, coordinating with technicians, and ensuring a smooth workflow from check-in to completion.

The ideal candidate understands the trucking industry, communicates clearly, and can keep jobs organized in a fast-paced environment.

• Greet customers and drivers professionally in person and over the phone
• Open and manage repair orders (ROs) with accurate customer and vehicle information
• Clearly document customer concerns and relay them to technicians
• Provide estimates for repairs, parts, and labor
• Communicate repair status updates to customers throughout the process
• Coordinate workflow between technicians, parts department, and management
• Review completed work orders for accuracy and completeness
• Process invoices and handle billing/payment transactions
• Maintain organized records of service history and documentation
• Assist with scheduling jobs and managing shop capacity
• Handle warranty claims and vendor communication when needed

• Knowledge of heavy-duty trucks, trailers, and diesel repair
• Strong communication and customer service skills
• Ability to multitask and stay organized in a busy shop environment
• Basic computer skills (shop management software experience is preferred)
• Ability to read and understand repair orders, parts, and labor breakdowns
• High school diploma or equivalent

• Experience with fleet accounts and commercial customers
• Familiarity with estimating software and parts lookup systems
• Understanding of DOT inspections and compliance

• Works directly with shop operations manager to effectively streamline shop operations
• Participates and seeks out industry focused continued education
• Supports operations in company subsidiaries, as needed
• Frequent interaction with drivers, technicians, office staff, and vendors
• Combination of office and shop floor exposure

• Competitive salary (based on experience)
• 401(k) with 3% employer match (traditional & Roth options)
• Health insurance (50% employer paid premiums)
• HSA
• Dental, Vision, and Life ($25,000) insurance (100% employer paid premiums)
• PTO / Paid holidays
• Opportunities for growth and leadership development within the company

We are a growing truck and trailer repair shop focused on quality work, strong customer relationships, and keeping fleets moving. We value team members who take ownership, communicate well, and contribute to a positive shop culture.