Customer Service Representative Call Center

Benefits

• Company parties
• Competitive salary
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Wellness resources

At Plugz Electric, we’re a family-owned and operated electrical company built on trust, reliability, and doing right by our customers and our team. We’re growing fast and building a team that thrives in a high-performance, fast-paced environment.

We’re hiring a Customer Service Representative (CSR) to join our call center team. This is a high-volume, fast-paced role where you’ll handle both inbound customer calls and outbound speed-to-lead follow-ups.

When a new lead comes in, speed matters—you’ll be expected to respond within minutes. This is a role for someone who can move quickly, stay organized, and confidently engage customers.

• Answer inbound customer calls and respond to inquiries
• Make outbound calls to new leads quickly (speed-to-lead follow-up)
• Schedule service appointments efficiently and accurately
• Handle multiple conversations and tasks at once
• Maintain accurate data entry and job details
• Communicate clearly with customers and internal teams
• Deliver a high-quality, professional customer experience

• Dependable and reliable – you show up and perform consistently
• Thrives in a fast-paced, ever-changing environment
• Confident on the phone (both inbound and outbound calls)
• Strong communication skills (must speak English proficiently)
• Ability to multitask and stay organized under pressure
• Positive attitude and team-first mindset
• Electrical or home services experience is a plus (not required)

• Must be located within 60 minutes of our office
• Open to a hybrid schedule (in-office + remote)
• Available for evenings and/or weekends as needed

$16–$22 per hour (based on experience). Performance-based bonus structure tied to results.

• Bonus for appointments booked from inbound + outbound calls
• Bonus for speed-to-lead response time (quick follow-up wins)
• Bonus for show rate / quality bookings

Top performers can significantly increase their earnings based on performance.

• Office snacks provided
• Supportive, family-oriented team culture
• Fast-growing company with real advancement opportunities

This isn’t just answering phones—this is a high-impact, performance-driven role where:

• Your speed and communication directly drive revenue
• You are rewarded for results—not just showing up
• You have a clear path to grow within the company

• Moves fast
• Communicates confidently
• Thrives under pressure
• Wants to be rewarded for performance

We want to hear from you.