Part-time Bilingual Patient Coordinator

Overview

Franklin Dental and Braces – Forest Park

Bilingual Part‑time Patient Coordinator

We are a dental care provider committed to creating a happier world, one smile at a time. With over 2,000 employees across the country, we focus on delivering high‑quality, affordable dental care in a fun, compassionate environment. We welcome you to join our mission and help create the next million smiles.

• Participate in community events such as school screenings, presentations, and other outreach activities to promote a positive image of our practice.
• Join morning huddles, contribute ideas, appreciate peers, and highlight customer focus and collaboration examples.
• Engage with children—our patient base is predominantly pediatric.

• Provide quality customer service to patients and parents at check‑in and check‑out.
• Verify patient insurance eligibility and service limits before appointments.
• Deliver compassionate care to every patient.
• Greet parents and patients upon entry and exit of the office.
• Inform waiting parents about the progress of their appointment.
• Maintain a clean and tidy waiting area and front desk.
• Ensure insurance information in the patient’s Boomerang file is accurate.
• Communicate service limits to the clinical team before treatment.
• Prepare patient files (pull file, update records, verify insurance) before appointments.
• Coordinate with Clinical Team Leader and doctors to facilitate same‑day care.
• Assist in meeting office financial targets by ensuring hygiene and operative schedules are full.
• Schedule follow‑up operatory and six‑month recall appointments.
• Answer incoming calls, direct callers to the appropriate person, and take messages as needed.
• Make outbound calls to confirm appointments, reschedule no‑shows, and follow up on treatment completion.
• Re‑file all patient records at the end of the day.
• Adhere to all government regulations, company standards, and compliance programs, maintaining the highest integrity.
• Collect any out‑of‑pocket balances from patients before treatment by the clinical team.
• Other duties as assigned.

• High school graduation or GED equivalent.
• Experience in a dentist's or physician's office preferred.
• Experience with children's dentistry preferred.

• Competitive compensation.
• Quarterly bonuses based on office performance.
• Comprehensive benefits package: medical, dental, vision, 401(k) with match, flexible spending accounts, paid time off, company holidays, and more.

We value teamwork, mutual respect, and cooperation. We do not practice unlawful discrimination, including harassment or any other unlawful conduct. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation, or any other characteristic protected by federal, state, or local law.