Compliance Broker Agent

To perform the operational tasks tied to the Company’s Customs Brokerage services product. The duties include all tasks related to Customs clearance at the desk level, including Customs entry, clearance follow up with Customs & Border Protection (CBP), and other Partner Government Agencies (PGA), such as Food & Drug Administration (FDA), Consumer Product Safety Commission (CPSC), Department of Transportation (Use the "Apply for this Job" box below). Environmental Protection Agency (EPA), and others as needed.

1. Customs clearance and In Bond processing for local and assigned HUB accounts

2. Follow up on all Customs and PGA clearances

3. Communicate with clients related to entry and delivery instructions; this responsibility involves managing a large volume of e-mails and phone calls

4. Communication with vendors related to delivery or other issues in carrying out services.

5. Dispatch shipments for delivery, monitor progress, obtain Proof of Delivery (POD) and update delivery milestones as needed.

6. Provide notification to Supervisors, Managers, and Corporate Trade Compliance Group (CTCG) as applicable for issues which require escalation such as Customs or PGA holds, CBP or PGA exams, and any written notices received from CBP or a PGA

7. Compliance with all Import Brokerage Standard Operating Procedures (SOP) statements which relate to the desk level work for Import Brokerage as issued and monitored by local Management and CTCG

8. Compliance with all Company Security policies

9. Compliance with all applicable government laws and regulations as pertaining to work performed

• College education, Certified Customs Specialist under the National Customs Brokers & Forwarders Association would be a benefit to the company for this position.
• Proficiency in Microsoft Office products (Outlook, Word, Excel, etc...) is required.
• Must be highly organized, and be able to communicate effectively in English (oral and written)
• The position requires knowledge of the Harmonized Tariff Schedule (HTS), Customs regulations, and PGA regulations related to FDA, FCC, DOT, EPA, etc. Industry experience is extremely useful in determining success in this position.

This position also includes a monthly Brokerage allowance for Licensed Certified Customs Specialists (CCS) as administered by the National Customs Broker and Forwarders Association of America (NCBFAA).