Supervisor, Operations

Roadrunner is for ambitious, smart people who excel at execution over talking about it, and who would rather invent the next standard in freight than accept the status quo.

We are looking for the Best of the Best. Action driven leaders who want to be part of real change and help design the future of LTL in the U.S. This is a place where high performers can grow, influence outcomes, and make an impact while working directly with executives and smart people from across industries.

We bring a winner mindset. We take ownership, raise the bar, and measure ourselves by results. We Run Safe. We Run Smart. We Run Together. These principles create an environment of high standards, clear ownership, and direct collaboration. We trust data over intuition, move with urgency, and hold each other accountable because winning requires it.

Roadrunner exists to prove that LTL can be better than the industry has settled for. To be the best means we need to think bigger, look outside the box, and question every assumption: too many handoffs, limited visibility, and the quiet belief that “this is just how it works.” We rejected that story. We built a proprietary Smart Network for direct, long haul, metro to metro service that delivers fewer touches, faster transit, real time visibility, and genuine accountability.

We are the most tech forward company in LTL, and we are not finished widening the gap.

The foundation is already strong. Recognized as one of Built In Chicago’s Best Large Places to Work. Earning top marks for improvement, quality, and service. The real opportunity is still ahead: helping invent what comes next.

If you want to be evaluated among the Best of the Best and help set the new standard in LTL, we should talk.

What you’ll do1. Execute dock and terminal operations with precision

Oversee daily dock operations including load planning, freight handling, and linehaul coordination

Ensure freight is processed accurately with proper routing, documentation, and data entry

Maintain high standards for load quality, minimizing damages, OS&D incidents, and rehandling

Step into operational roles—including forklift operations—when needed to maintain continuity
2. Optimize service center performance and cost control

Monitor daily operating costs and identify opportunities to improve efficiency and margin performance

Support budget attainment through effective labor utilization, contractor coordination, and workflow management

Ensure billing, rating, payroll, and administrative processes are completed accurately and on time
3. Drive safety, compliance, and risk management

Maintain a safe and compliant work environment aligned with DOT, OSHA, and hazardous materials standards

Support contractor compliance including equipment standards, qualification requirements, and operational procedures

Enforce freight security protocols and ensure adherence to company and regulatory policies
4. Lead and develop frontline teams

Supervise, coach, and direct service center personnel with clear expectations and accountability

Provide real-time feedback, performance management, and development support

Foster a culture of ownership, teamwork, and operational excellence through visible leadership
5. Coordinate across network stakeholders

Partner with linehaul contractors, drivers, and internal teams to ensure seamless freight movement

Communicate effectively with corporate teams, customers, and external partners

Resolve operational issues quickly, applying sound judgment in dynamic, variable conditions

What you bring

Bachelor’s degree or 1–2 years of relevant operations or logistics experience (or equivalent combination)
Experience in transportation, LTL, warehouse, or service center operations preferred

Demonstrated ability to supervise, train, and evaluate team members

Strong working knowledge of safety protocols, compliance standards, and hazardous materials handling (Hazmat certification preferred)
Forklift certification (or ability to obtain)
Solid analytical and mathematical skills with the ability to interpret operational and financial data Proficiency in PC applications (email, spreadsheets, database systems); AS/400 experience preferred

Effective…