Manager, Service Center

This Service Center Manager position in Bolingbrook, Illinois, is an opportunity to lead people, improve operations, solve problems in real time, and directly influence customer experience and business performance inside a fast-moving, tech-forward transportation company.

Lead a High-Performing Service Center If you enjoy building strong teams, making operational decisions quickly, and creating a high-performance culture, you’ll fit right in.

You’ll Oversee daily operations across dock operations, pickup & delivery, linehaul coordination, OS&D, and customer service. You will also drive operational efficiency, service quality, safety, and profitability.

What you’ll do1. Team Leadership & Culture Hire, coach, and develop service center employees and operational leaders

Create a culture built on teamwork, professionalism, urgency, and customer focus

Lead by example and help teams grow through strong communication and hands-on leadership

Foster an environment where people take pride in execution
2. Operations & Performance Management Analyze revenue, labor, routing, claims, and service performance

Forecast operational needs

Identify opportunities to improve efficiency and service quality

Continuously optimize how the service center operates
3. Customer & Stakeholder Engagement Partner closely with customers, Account Managers, contractors, and drivers

Participate in customer discussions and operational problem-solving

Support pricing initiatives and operational solutions

Resolve escalations quickly and professionally

What you bring

Bachelor’s degree or equivalent combination of education and experience1–2+ years of leadership experience in transportation, logistics, or terminal operations

Proven ability to manage multi-function operations (dock, P&D, linehaul, admin)
Strong financial and operational acumen, with experience managing cost drivers and revenue levers

Experience hiring, developing, and leading frontline and supervisory teams

Ability to analyze operational data, interpret performance metrics, and drive decision-making

Strong written and verbal communication skills; ability to influence internal and external stakeholders

Experience working with customers, vendors, contractors, and cross-functional teams

Proficiency in Microsoft Office and operational systems (AS/400 preferred)
Working knowledge of regulatory compliance and transportation operations

HazMat certification and forklift qualification preferred or ability to obtain

Strong problem-solving capabilities with the ability to manage multiple priorities simultaneously

How you operate

You lead with energy and accountability

You enjoy solving operational challenges

You stay calm and focused under pressure

You care deeply about customer experience

You motivate teams and create positive culture

You believe speed and quality can coexist

Compensation & Setup Pay: $115,000 to $135,000 per year

Location:

Onsite –Atlanta, GA Benefits:
Full benefits package including medical, dental, vision, 401(k), and paid time off Physical Demands and Work Environment The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Physical Demands Heavy physical activity performing strenuous daily activities of a primarily product/technical nature.

While performing the duties of the job, the employee is regularly required to sit, stand, walk, reach/handle items, work with fingers, utilize close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguished colors), peripheral…