Field Technician - Forest Park, GA

Are you seeking a rewarding role with a respected company? Join Opifex-Synergy where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture.

Opifex-Synergy represents a unique business model in the compact and heavy equipment industry. We offer a diverse range of equipment from leading manufacturers, serving the needs of everyone from large commercial construction firms to local subcontractors and general contractors.

Field Technician manages all on-site installation, repair, maintenance, and test tasks. They diagnose errors or technical problems and determine proper solutions. They are responsible for the service and customer support during field visits and dispatches.

• Troubleshoots and diagnoses all types of equipment to ensure proper working condition on the job site or in the shop
• Performs routine equipment clean-up and upkeep as well as safety review and pre-delivery inspections
• Inspects, diagnoses, repairs, reconditions, and adjusts heavy equipment as required and completes all related paperwork
• Participate in all training programs directed by Manager
• Bring to the attention of the Service Manager any shop tools, equipment, or vehicles that are not in serviceable condition or unsafe to use
• Maintains tools in good working order per MSHA and OSHA regulations
• Completes basic computer tasks including work orders, parts lookup, and email communication
• Communicates with coworkers and customers to ensure top-quality equipment and customer satisfaction
• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on-site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Operate vehicle safely and use field automation systems
• Follow all company field procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations or briefings
• Build positive customer relationships
• Exhibit strong teamwork
• Willing to train and assist other team members with difficult or extended repairs

• High School Diploma or GED
• Extensive knowledge of diesel engines and construction equipment
• Ability to troubleshoot, test, repair, and service technical equipment
• Proven field service experience
• Must have own tools
• Must have a valid driver’s license and acceptable driving record
• Ability to work flexible shifts

• None

• Work is primarily conducted in construction sites, equipment yards, and transportation routes
• Regular exposure to heavy machinery and diesel-powered equipment
• Frequent outdoor work in varying weather conditions including heat, cold, rain, and wind
• Physically demanding environment with uneven terrain, dust, mud, and loud noise levels
• May involve shop-based tasks and fieldwork including remote site travel
• Strict adherence to safety protocols required at all times
• PPE such as steel-toe boots, safety glasses, gloves, and hearing protection must be worn
• Must be comfortable operating around large equipment, confined spaces, or elevated positions
• Lifting heavy components and materials is often required
• Flexibility is essential as job site conditions and priorities can change rapidly

• Required to travel to various locations for training classes/seminars
• Drive to multiple vendors to acquire parts for assigned repairs
• Position may require several hours of driving daily to job sites

• Requires a high level of physical stamina and mobility
• Frequent lifting, carrying, and maneuvering of tools, chains, tarps, and equipment weighing 50+ pounds
• Regular bending, squatting, kneeling, crouching, and reaching
• Prolonged standing, walking, and foot-based work on uneven terrain
• Climbing in/out of trucks, onto trailers, or onto equipment is required
• Must maintain balance while working on ladders, steps, or elevated surfaces
• Fine motor skills and dexterity required for tie-downs, controls, and documentation
• Must…