Logistics Coordinator

In this position, you will be providing customer service and operational support, which includes taking customers orders, communicating with our vendor network of airlines, cargo handlers, and pickup / delivery agents, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers, suggesting alternative solutions, and resolving problems competently and appropriately.
* This is an on-site position in Atlanta, Georgia. Must be able to operate a forklift.

ESSENTIAL JOB FUNCTIONS Customer Service Place new bookings and route the shipment to meet service and maximize profit

Problem solve with customers and vendors (airlines and pickup / delivery agents)
Serve as an additional point of communication for all customer service and documentation-related matters

Coordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agents

Monitor shipments from order entry through delivery to ensure on-time performance

Correspond with customers extensively via phone, e-mail and website

Assist our employee drivers, agents, and carriers in obtaining critical information

Contribute to team effort by executing tasks delegated to you as needed

Manage and distribute a high volume of incoming calls and emails

Quickly and reliably resolve logistics service issues with confidence, escalating to managers when necessary

Support new and existing customer accounts to foster business development

Build and maintain carrier relationships and trust through open and interactive communication to ensure successful transportation abilities

Present customers with effective, customized, cost-efficient transportation solutions to achieve service objectives

Prepare quotes for customers and vendors

Follow communication procedures, guidelines, and policies closely to achieve customer objectives

Operations

Understand and apply knowledge of unique freight handling characteristics and delivery requirements

Provide a high level of accuracy in order documentation, be very detail-oriented

Suggest improvements to business process and procedures when applicable

Perform tasks such as gathering and analyzing data via excel spreadsheets

Scrutinize vendor invoices our accounting team deems questionable QUALIFICATIONS AND EDUCATION REQUIREMENTSFull Time + Overtime available: 1200 - 2100 EST (Mon-Fri)
Hard-working, team-oriented individual that thrives under pressure and against deadlines

Holds self to the highest degree of personal integrity

Able to multi-task and prioritize time and workload in a fast-paced environment

Self-motivated; able to work both independently and within a team environment

Demonstrated time management, organizational skills and consistent follow-through

Excellent written and verbal communication skills

Computer literate with working knowledge of Outlook, Excel, proprietary in-house software, and online applications

Geographical knowledge of the U.S.Starting pay is $21.00/per hour.

PHYSICAL REQUIREMENTS The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

WHAT WE OFFER Medical, Dental, and Vision insurance
401k + matching contributionHSA + matching contribution

Paid Time Off Life Insurance Employer-paid short and long-term disability insurance...and more!

Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.