Inventory Control Supervisor

Summary

Under the direction of the Quality Control Manager, the Inventory Control Supervisor is responsible for supervising and coordinating the day‑to‑day activities of Inventory Control Associates and Customer Service Representatives. This role supports operational efficiency by ensuring inventory accuracy, quality standards, customer satisfaction, and compliance with company procedures while promoting a safe and productive work environment.

• Check specifications of materials loaded or unloaded against information contained in work orders.
• Estimate material, time, and staffing requirements for projects based on work orders, job specifications, and operational needs.
• Inform designated associates or departments of damaged, missing, or problematic items.
• Conduct and oversee inventory counts and inventory control activities as needed.
• Review work throughout operational processes and upon completion to ensure accuracy, quality, and compliance with company standards.
• Transmit and explain work assignments, procedures, and expectations to Inventory Associates.
• Review records and reports related to production, payroll, shipping, and inventory activities to verify details, monitor performance, and identify trends.
• Supervise Inventory Associates to ensure adherence to quality standards, productivity expectations, deadlines, and proper procedures while addressing errors or operational issues.
• Collaborate with associates and management to resolve operational and work‑related challenges.
• Evaluate associate performance and assist with performance reviews and development planning.
• Assist in counseling associates regarding work‑related concerns, professional growth, and career development opportunities.
• Assist with personnel actions including promotions, transfers, coaching, and disciplinary measures in accordance with company policies.
• Assess training needs and coordinate or provide training and instruction as necessary.
• Assist in resolving associate concerns, complaints, and formal grievances in partnership with leadership and Human Resources.
• Support customer service functions and assist with customer inquiries as needed.
• Oversee and support product recall processes and inventory‑related investigations.
• Maintain a clean, organized, and safe work environment in accordance with company policies and safety standards.
• Perform other duties as assigned to support departmental and company objectives.

• Previous supervisory experience within a warehouse, distribution, logistics, or inventory control environment required.
• Minimum of three years of supervisory or warehouse experience preferred.
• Strong leadership and associate management skills required.
• Ability to perform operational tasks alongside associates and support more complex assignments when needed.
• Strong verbal and written communication skills required.
• Ability to work effectively in a fast‑paced, deadline‑oriented environment.
• Strong attention to detail and organizational skills required.
• Ability to communicate and collaborate effectively with associates, leadership, customers, and cross‑functional teams.
• Strong interpersonal skills and sound judgment when interacting with associates and leadership.
• Demonstrated ability to mentor, coach, and develop associates.
• Receptive to feedback, professional development, and continuous learning opportunities.
• Ability to manage multiple priorities and tasks simultaneously while maintaining accuracy and efficiency.
• Strong customer service orientation with a high sense of urgency in meeting objectives and deadlines.
• Ability to utilize planning and time management tools effectively to support operational success.
• Proficiency with Microsoft Office Suite required.
• Experience using warehouse management systems, inventory tracking systems, and standard office equipment preferred.