Field Service Technician IV​/Documentation Specialist

Overview

Field Service Technician IV/Documentation Specialist – ECS

Location:

Forest Park, IL. Salary: $63,000 - $67,000 per year.

• Installs, troubleshoots, and maintains products/equipment.
• Trains employees, identifies, analyzes, and repairs product failures.
• Develops procedures and processes to prevent potential equipment issues.
• Develops lifecycle support documentation including maintenance and safety procedures based on engineering, vendor, and COTS information.
• Determines and recommends which products or services best fit the customers' needs.
• Familiar with a variety of field concepts, practices, and procedures; plans and accomplishes goals; may lead and direct the work of others.

• 6-8+ years of experience in the field or related area.
• US citizen or Green Card Holder and must be able to obtain a Public Trust clearance.
• Bachelor's degree in area of specialty, or equivalent experience in related field.
• Willing to travel up to 20% of the time; available for occasional off-hours support.
• Experience drafting/updating technical documentation for machinery; verify and validate documentation with engineering and COTS documentation.
• Experience with maintenance, repair, and troubleshooting of mechanical/electro-mechanical/electrical/electronic systems; knowledge of PLCs.
• Strong written and verbal communication of technical guidance and failure analysis.
• Ability to interface with internal/external customers to resolve equipment and system problems.
• Understanding of life-cycle support methodologies; basic industrial control knowledge.
• Proficient with Microsoft Office;
  Excel.

• Guide and assist remotely located technicians using fault isolation techniques and on-line diagnostic tools.
• Ability to manage multiple tasks and priorities based on customer expectations and impact.
• Process improvement experience (Six Sigma DMAIC) or lifecycle support methodology.
• Trend analysis of equipment failures and recommended actions to reduce failures.
• Experience writing Preventive Maintenance Routes and technical documentation.
• Proficiency with Microsoft Office Suite.

EEO Statement: ECS is an equal opportunity employer and does not discriminate on the basis of any protected characteristic. All qualified applicants will receive consideration for employment without regard to disability, veteran status, or any other protected status by law.