IT Analyst

City of Forney is currently seeking a motivated and detail-oriented IT Analyst to join our team! This position will be under general supervision, providing support for the information technology systems within the City departments; performs installation, maintenance, and troubleshooting of IT systems.

If you are interested in technology and enjoy helping others solve technical challenges, we encourage you to apply!

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* PLEASE NOTE:

Complete the Work History section in full, including all relevant past employment. Resumes may be attached to the application however will NOT be accepted in lieu of the official application form ***

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Provides technical support and instruction on hardware and software applications for end-users.
• Assists users with technology-related issues; provides telephone and in-person support to users; answers technical and non-technical questions.
• Installs new hardware and software; troubleshoots and repairs computers, peripherals, and software systems; updates, creates, repairs equipment, and closes trouble tickets for each task assigned or reported.
• Monitors and reports network and server problems to the Assistant Director.
• Produces knowledge base articles on processes and procedures.
• Develops and maintains forms and checklists.
• Performs other duties as assigned.

SUPERVISION EXERCISED:
No direct supervision exercised.

• Valid driver's license
• Associate’s degree in computer science, Information Technology, or a related field
• Two (2) years’ experience in information technology, networking, or a related field.