Assistant General Manager

Assistant General Manager

The Assistant General Manager is a brand ambassador of Elevate Entertainment Group's dine-in and traditional theaters, bowling, virtual reality, food and beverage, and gaming operations. They are also responsible for supporting the venue's General Manager in the day-to-day operations. They also provide leadership and development to the management and team members with the goal of creating a professional and safe work environment that gives everyone the tools they need to succeed.

• Trains, coaches and develops cast members in their specific job functions
• Interviews, hires and evaluates cast members
• Prepares administrative reports and special reports for senior management/corporate office
• Responsible and accountable for cash handling procedures and policies to avoid discrepancies
• Inspects building (including parking lot and lawn), and equipment conditions
• Initiates repair and maintenance on building, property and equipment according to company policy
• Organizes and conducts team meetings and training sessions
• Controlling costs, including all direct operating expenses; purchasing and ordering inventory and other supplies needed for daily operations
• Monitoring risk management as it pertains to venue, i.e., team member and guest safety, loss prevention, emergency situations, and the proper handling, reporting and investigating of accidents
• Ensuring team members meet Elevate Entertainment guest service standards by performing daily opening, closing, operational, and administrative duties and proper staffing in each area
• Working effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners
• Performs other related duties as necessary or assigned

• Proven leadership and motivational skills
• Strong written and verbal communication skills
• Strong decision-making skills
• Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners
• High guest satisfaction expectations and focus
• Resourceful problem-solving skills
• Self-motivated and results driven
• Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously
• Holds self and others accountable to consistently maintain high-performance standards

• Bachelor's Degree in hospitality, management or related field preferred
• Minimum 3 years of dining theater, entertainment center or restaurant operations management experience in high-volume operation
• Minimum 3 years of F&B management experience in a high-volume management role ideally with full-service bar and kitchen
• Proven track record of operational excellence
• Required state alcohol-server and Manager Serv Safe Certification required
• Availability to work during holidays, nights, and weekends with increased hours during peak times

• Prolonged periods of standing, walking, climbing stairs
• Must be able to lift 50 pounds at times