GM​/HBC Manager

Duties and Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with a focus on fast, friendly Customer Service.
• Assist customers by making product suggestions.
• Engage in suggestive selling and other sales techniques via telephone, in‑store intercom announcements, and one‑on‑one customer interaction.
• Answer incoming calls appropriately; resolve customer complaints and report issues to the Store Director when needed.
• Responsible for total store operations in the absence of the Store Director (see Store Director job description).
• Plan GM daily operations and monitor production processes according to company procedures and profitability goals.
• Build GM/HBC displays, rotate stock, and remove outdated or spoiled product. Ensure overall cleanliness of the work area and department.
• Implement effective promotional and seasonal displays.
• Follow and maintain all department standards and requirements.
• Monitor employee productivity and evaluate overall performance.
• Schedule employees to maintain adequate coverage and service levels.
• Possess specific knowledge of duties performed by all department employees, including opening and closing procedures.
• Schedule, supervise, train, and assign duties to department employees.
• Train employees on store policies, sales procedures, and record‑keeping requirements.
• Identify and train employees who show strong potential for advancement.
• Maintain working knowledge of company policies as outlined in the Albertsons/Tom Thumb Employee Handbook.
• Ensure proper code dating for all products in the department.
• Initiate personnel actions such as interviews, transfers, promotions, and disciplinary steps.
• Prepare sales and inventory reports; conduct physical inventory every 6 months.
• Control inventory to ensure proper product quantity, quality, and freshness; maintain inventory levels per division directives. Stock and rotate product.
• Order general merchandise items and maintain inventory levels in line with Division guidelines.
• Supervise reclamation processing and maintain organized, in‑stock conditions in the backroom and all Drug Department areas.
• Control shrink and expenses.
• Use a variety of equipment including pallet jacks, hand trucks, scissors, knives, and safety cutters.
• Perform receiving duties such as breaking down loads, verifying invoices, inspecting quality, reporting shortages, stocking, and rotating product. Follow temperature, storage, and packaging requirements.
• Process administrative paperwork and maintain accurate departmental records.
• Accurately complete and monitor daily log sheets, sales and labor reports, and other required documentation.
• Ensure correct temperature levels for all products. Follow retail labeling laws, federal and state regulations, company policies, and code‑date standards.
• Follow all workplace safety rules and regulations.
• Maintain safety, cleanliness, and sanitation standards for the work area, cooler, equipment, and display areas.
• Implement emergency procedures in the event of equipment or computer software malfunctions.
• Use computer software and electronic ordering devices to order product.
• Participate in sales meetings; communicate department performance, sales goals, and opportunities to employees.
• Ensure compliance with company grooming standards and dress code.
• Perform all duties safely, accurately, honestly, and with integrity.
• Perform additional duties as needed.

• Strong communication and interpersonal skills; maintain a professional demeanor with customers and coworkers.
• Solid understanding of company practices and GM/HBC department policies and procedures.
• Frequently lift and maneuver objects weighing up to approximately 50 lbs; bend, stoop, reach, and perform repetitive arm movements.
• Push and pull fully loaded hand trucks and pallet jacks.
• Require manual dexterity and good eye‑hand coordination.
• Require mental alertness to ensure accurate and safe task completion.
• Require basic math skills and knowledge of weights and measures.
• Must have knowledge of product variety, standards, perishability, handling requirements, sanitation, and labeling.
• Operate telephones, pallet jacks, hand trucks, knives, scissors, and safety cutters.
• Use cleaning supplies, equipment, and computer software for ordering.
• May be required to work nights, weekends, and holidays; consistent attendance is essential.
• Exposure to potential hazards associated with equipment and work aids.

• Work primarily in a temperature‑controlled environment with frequent exposure to refrigerated conditions around 35°F.
• Occasional travel, including overnight travel, may be required.