Installer - RightFiber

General Summary

The Installer I is responsible for a variety of duties pertaining to the installation and repair of voice, video, and high‑speed data services to residential and small/medium business customers via copper, coax, and fiber. This role performs technical work in the field and responds to customer issues with a high level of service quality.

• Install all Ritter services including coax, copper, and fiber delivery; identify correct cable pair in pedestals or terminal blocks.
• Install proper grounding for drop, inside wiring, and station protectors.
• Locate trouble in service installations; repair or replace faults.
• Check loops and record proper readings as required by the company maintenance plan; localize line trouble, and change cable drops if required.
• Assist central office in the installation and maintenance of data equipment, modems and four‑wire circuits.
• Repair trouble in cable plant, drop wire, station wiring.
• Coordinate internally on service installations and changes to update billing and plant records.
• Maintain and repair existing equipment by using test sets to locate line trouble.
• Determine necessary repairs, which may include repairing wiring, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed.
• Install, repair, and maintain cable/telecom lines and modems.
• Assist in FTTH and security installations.
• Splice fiber to FTTH installations.
• Coordinate with the Dispatch, Outside Plant Maintenance, and Construction departments to ensure that installation and repair work satisfies the company’s standards and meets customer expectations.
• Takes 24‑hour call periodically to resolve service problems in assigned systems.
• Check, maintain, and use proper safety equipment as issued in conformance with OSHA and company safety rules and regulations.
• Climb poles, ladders, and other structures as needed; use bucket truck when required.
• Travel to customer sites, project areas, business related events, and other Ritter Communications locations.

• Knowledge of company products and services.
• Knowledge of company policies and procedures.
• Knowledge of basic electronics, specification sheets, and circuit diagrams.
• Knowledge of telecommunications/CATV plant equipment operations and maintenance.
• Knowledge of telecommunications and CATV industry.
• Knowledge of telecommunications color‑codes for outside cable pairs.
• Skill in operating service equipment including various hand tools and testing equipment.
• Ability to communicate with co‑workers and various business contacts in a professional and courteous manner.
• Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals.
• Ability to pay close attention to detail.
• Ability to evaluate, test, and repair sophisticated equipment.
• Ability to improve or redesign procedures for specific installation/repair problems.
• Ability to work independently and make sound technical decisions using information at hand.
• Ability to effectively function as a team player.
• Ability to travel for business requirements; must possess a valid Driver’s License with a satisfactory driving record.

High School diploma or equivalent required; additional related technical training preferred.

Must have one year of experience in the installation and repair of telecommunication equipment and services over either copper telephony or HFC networks with experience with both systems being preferred.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short‑term and long‑term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!