Restoration Manager

Restoration Manager

The Restoration Manager is the operational backbone of our field operations. This role bridges the gap between the owner and the field crew — overseeing job execution, documentation, crew coordination, and customer communication from first contact through project close-out. The ideal candidate is a natural leader who is comfortable in the field, fluent in IICRC standards, and capable of producing documentation that holds up under insurance adjuster scrutiny.

• Manage active water, mold, and fire remediation jobs from mobilization through final walkthrough
• Ensure all jobs are set up, documented, and executed in accordance with IICRC S500 and S520 standards
• Oversee equipment placement, containment setup, negative air pressure verification, and drying validation
• Conduct daily psychrometric readings and adjust drying strategy as conditions change
• Supervise field technicians, subcontractors, and specialty trades on active job sites

• Produce Xactimate estimates that are defensible, detailed, and line-item accurate
• Maintain complete job files: moisture logs, photo documentation, drying logs, equipment logs, and certificates of completion
• Prepare scopes of loss for water, mold, and fire claims, including mitigation, demo, and structural phases
• Respond to adjuster requests for documentation supplements and line-item justifications

• Serve as the primary point of contact for homeowners throughout the project lifecycle
• Communicate job progress, next steps, and expectations clearly and professionally
• Coordinate adjuster site visits and represent Restoration 1 in scope-of-loss discussions
• Manage customer expectations around timelines, insurance processes, and out-of-pocket costs

• Assist in recruiting, training, and mentoring field technicians
• Ensure crews follow TDLR and OSHA safety standards, including proper PPE and containment protocols
• Support the owner with job costing, subcontractor coordination, and collections follow-up
• Flag job site issues, change orders, or scope discrepancies to ownership in real time

• 2+ years of hands-on experience in water mitigation, mold remediation, or fire restoration
• Working knowledge of IICRC S500 (water), S520 (mold), and industry drying standards
• Proficiency with Xactimate or demonstrated ability to produce insurance-grade estimates
• Strong written and verbal communication skills — with both homeowners and adjusters
• Valid Texas driver's license and reliable transportation
• Ability to work on-call and respond to emergency calls as needed

• IICRC WRT (Water Restoration Technician) and/or AMRT (Applied Microbial Remediation Technician) certification
• Experience working within a franchise restoration system (Restoration 1, Serv Pro, Paul Davis, etc.)
• TDLR Mold Assessment or Mold Remediation license (or willingness to obtain)
• Familiarity with moisture metering equipment, air scrubbers, dehumidifiers, and drying chambers
• Experience coordinating with TPAs (Third Party Administrators) or insurance carriers

Compensation: $50,000.00 - $60,000.00 per year