Night Auditor-Fairfield Inn​/Towneplace Suites Forrest , AR

Night Auditor - Fairfield Inn / Towne Place Suites Forrest City, AR

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a Night Auditor for the Fairfield Inn / Towne Place Suites in Forrest City, Arkansas. Shift: Overnight (11 PM – 7 AM).

• Check guests in, issue room keys, and provide information on hotel services and room locations.
• Ensure required identification is collected from guests at check-in in line with local laws.
• Answer phones promptly and courteously; handle guest calls, messages, requests or concerns.
• Upsell rooms where possible to maximize hotel revenue.
• Record guest preferences in the system; process reservations and updates; coordinate with other departments as needed.
• Check guests out, including resolving any late or disputed charges; process cash and credit card transactions accurately.
• Issue, control and release guest safe-deposit boxes in line with hotel procedures.
• Follow safety protocols; report health and safety incidents or security concerns immediately.
• Book guest reservations for individuals or groups as requested; handle cancellations and changes.
• Provide guest services such as tours or concierge assistance as needed.
• Perform other duties as assigned.

• High School diploma or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
• Ability to stand behind the desk and front office areas; lift up to 50 pounds (23 kg).
• Basic computer skills to operate property management and reservations systems.
• Strong communication, problem-solving, and service orientation; ability to work a flexible schedule including nights, weekends and/or holidays.

• Salary $15-$16 per hour based on experience.
• Team-driven, values-based culture; vacation and holiday pay; same-day pay available.
• Employee Assistance Program; reduced room rates; third-party perks; 401(k); life insurance; parental leave.
• Flexible spending account; referral program.