Customer Service Representative Fort Atkinson, WI

Customer Service Representative

We are looking for a Customer Service Representative to support a non-profit organization in Fort Atkinson, Wisconsin. This long-term contract opportunity is ideal for someone who enjoys helping customers, handling high-volume phone interactions, and keeping order information accurate. The person in this role will serve as a key point of contact for inquiries, provide timely assistance, and help ensure a positive service experience with every interaction.

On Site Only

Responsibilities:

• Respond to incoming customer calls with professionalism, empathy, and clear communication.
• Assist callers with questions, concerns, and service requests while providing accurate information and appropriate next steps.
• Enter and update order details carefully in the system to maintain complete and accurate records.
• Place outbound calls as needed to follow up on requests, confirm information, or resolve outstanding issues.
• Document customer interactions thoroughly to support service continuity and reporting needs.
• Handle a steady volume of call center activity while meeting quality and responsiveness expectations.
• Work with internal teams to address customer needs, escalate complex issues, and support efficient resolution.