Customer Service Representative Fort Atkinson, WI
Job in
Fort Atkinson, Jefferson County, Wisconsin, 53538, USA
Listed on 2026-07-02
Listing for:
Robert Half
Full Time
position Listed on 2026-07-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Bilingual
Job Description & How to Apply Below
Customer Service Representative
We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Fort Atkinson, Wisconsin. This long-term contract opportunity is ideal for someone who enjoys helping people, managing high-volume communication, and ensuring each interaction is handled with professionalism and care. The person in this role will serve as a key point of contact for customers, providing accurate information, processing requests, and maintaining a positive service experience across phone-based interactions.
On Site Only
Responsibilities:
- Respond to incoming customer calls promptly and professionally, addressing questions, concerns, and service requests with a helpful approach.
- Enter and update order information accurately in internal systems to ensure timely processing and dependable recordkeeping.
- Handle a steady volume of customer interactions while maintaining quality, courtesy, and attention to detail.
- Place outbound calls as needed to follow up on requests, confirm details, or provide updates to customers.
- Resolve routine service issues efficiently and escalate more complex matters to the appropriate team when necessary.
- Document conversations, actions taken, and customer information clearly to support continuity and accuracy.
- Deliver a consistent and positive experience that reflects the organization's service standards and commitment to its community.
- Collaborate with team members and supervisors to improve response times and support daily call center operations.
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