Business System Support Analyst

• Maintain and support all assigned applications accurately and efficiently.
• Analyze current business processes and make recommendations for improvement to company efficiency, accuracy, cost, security, and liability.
• Work directly with department managers and system users to identify current issues, prepare and document plans to remedy the issues and coordinate/participate in the implementation of the plans.
• Interact with stakeholders to manage and maintain strategic vision(s) for systems and prioritize the execution of approved initiatives.
• Collaborate with internal and external developers to effectively design, develop, test, and implement system changes and enhancements.
• Work with the Project Manager to define project requirements by identifying project milestones, phases, and elements, and establishing the project budget.
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Provide references and training for users by writing and maintaining user documentation and providing help desk support.
• Develop and maintain Standard Operating Procedures related to business systems.
• Work across the organization to research and answer complex questions including cost of ownership assessment related to enterprise business systems, data architecture design, and efficient/inefficient process and data redundancies.
• Create and present system status reports to the executive team as requested.
• Accept special projects willingly and complete them promptly.

Minimum Qualifications:

Education: Bachelor’s degree in computer science or related field.

Experience or Training: 2 years of experience supporting a process manufacturing environment. Must have excellent organizational and communication skills as well as hardware/software technical ability.

Licenses/Certificates (or experience): SQL, Microsoft Office
365 Suite, SharePoint;
Microsoft CRM/Dynamics or Sales Force, Sage X3 or other ERP Systems, IBM Cognos Analytics, Microsoft PowerBI, Ignition or other SCADA platform, and Document Management systems

Physical Requirements:

An individual must meet the mental and physical requirements described here to successfully perform this position's essential functions.

Manual dexterity to operate all office equipment efficiently;
Visual dexterity to operate all office equipment efficiently;
Walking;
Bending;
Standing;
Sitting;
Exposure to cold, hot, damp, and noisy environments;
Lifting to 40 lbs. Most of the work for this position is performed in an office environment, however, there may be exposure to production areas requiring the use of PPE, uniform or protective clothing, and safety equipment.

Position Summary:

Determines operational objectives by identifying stakeholders, studying business functions, gathering information, and evaluating output requirements and formats. Analyzing system requirements; defining requirements, acceptance criteria and test plans; constructing workflow charts and diagrams; studying system capabilities; writing specifications. Improve systems by studying current practices and designing modifications. Recommends controls by identifying problems and writing improved procedures. Understand and follow company data security standards.

Benefits Package:

We offer excellent compensation and benefit packages:

• Medical Insurance with a Health Reimbursement Account
• Dental, Vision, Prescription, and Life Insurance
• Flexible Spending Account
• Company Paid Short Term Disability/Sick Pay
• Long Term Disability available
• 11 Paid Holidays
• 401K with a 100% Employer Match on 5.5% of eligible earnings
• Professional Development Including Tuition Reimbursement & more!