Mobile Service Coordinator

Griffin Ford in Fort Atkinson is looking for a responsible, organized and people friendly individual to join our team as our Remote Experience Pick Up and Delivery Coordinator.

The Remote Experience Pick Up and Delivery Coordinator is the hub of communication for guests when service or repairs are done away from the dealership, whether it be at their work, home, or elsewhere. They are the liaison between guest, service advisor and technician, serving as the primary point of contact. The Remote Experience Coordinator must listen and thoroughly understand customer concerns, arrange pick up and/or delivery of the guest’s vehicle, and arrange appropriate repairs.

They ensure the guest knows what repairs are needed and what repairs & maintenance are recommended. Remote Experience Coordinators also take on the role of Pick Up and Delivery drivers, transporting vehicles and guests to and from the dealership. The ideal candidate has a high school diploma or equivalent, at least one year of dealer-level or large facility experience, an unrestricted driver's license & clean driving record, and a strong customer service performance record.

The Remote Experience Coordinator must be able to work productively in a fast-paced team environment and must possess a positive attitude, able to maintain constant composure, have a professional appearance, great communication skills, and the ability to deliver world class guest service. This is a FULL TIME position Monday through Friday 7:30am to 5:00pm

• Shuttle guests to and from work, home, etc
• Safely operate a delivery vehicle to transport guests to designated locations
• Help maintain a secure, organized, clean and safe vehicle
• Maintain accurate records of deliveries, mileage and fuel consumption of vehicles
• Park and retrieve vehicles on site as needed
• Deliver and retrieve vehicles to/from our property as needed
• Maintain compliance with all applicable traffic laws
• Use software programs and applications necessary to complete all processes within Ford Motor Company and Griffin Ford of Fort Atkinson compliance

• Dedicated:
  Devoted to a task or purpose with loyalty and integrity
• Innovative:
  Consistently introduces new ideas and demonstrates original thinking
• Enthusiastic:
  Shows intense and eager enjoyment and interest
• Team Player:
  Works well as a member of a group
• Detail Oriented:
  Capable of carrying out a given task with all details necessary to get the task done well.

• Ability to drive for extended periods
• Commitment to safety
• Strong communication and interpersonal skills
• Excellent navigational skills
• Ability to multitask and be forward thinking

• VALID Driver’s License with CLEAN RECORD
• Ability to drive both automatic and manual transmission vehicles
• Pass a drug screen
• Pass a background check
• Technologically inclined to computer, cell phone and tablet based apps (preferred)
• Over the age of 18

Job Type: Full-time

Pay: $20.00 per hour

Shift availability:
Day Shift (Required)

Ability to Commute:
Fort Atkinson, WI 53538 (Required)

Ability to Relocate:
Fort Atkinson, WI 53538:
Relocate before starting work (Required)

Work Location:

In person