Resident Systems Support Specialist

Overview

Job Title: Resident Systems Support Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of

Travel Required:

None

Type of Travel: None

CACI is seeking a Resident Systems Support Specialist (RS3) to provide onsite support for a Ribbon Communications based Voice over IP (VOIP) modernization (VMOD) effort for the U.S. Army. The RS3 shall primarily be responsible for providing technical assistance to maintain contracted levels of system performance. This applies to the basic Ribbon system components and all ancillary equipment. The RS3 will respond to any NEC tasking falling within the following responsibilities.

• Assist the NEC or DGR in matters relating directly or indirectly to system performance.
• Survey, analyze, evaluate, and provide technical advice/trouble resolution pertaining to the performance and functionality of the VMOD system.
• Provide technical assistance, guidance, and training to the site NEC personnel. The performance of these functions will be conducive to site personnel becoming self-sufficient in maintaining and operating the installed system.
• Assist with the system administration and maintenance of the VMOD system. Maintain system availability and performance, utilizing the government-furnished Maintenance and Administrative Positions (MAAPs) trouble resolution tools and GFE.

The report shall cover the following areas:

• Number of trouble calls attributed to system/component failures.
• Nature of problem, location and impact on the system and system operation.
• Action taken to correct the problem.
• Potential or actual impact to other systems.
• Additionally, the report shall identify significant problems, support efforts, technical assistance, advice, and subsequent problem resolutions resulting from this effort.

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth. Together, we will advance our nation’s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

The proposed salary range for this position is:

$120,800 - $265,800

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.