AIOps Engineer

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Training & development
• Tuition assistance
• Vision insurance

Cross-Functional Leadership:
Lead the AIOps platform initiative by acting as the primary technical liaison to existing Network Engineering, Service Now, and Solar Winds administration teams to establish unified telemetry pipelines.

ITSM Orchestration & Automation:
Architect closed-loop remediation workflows by deeply integrating Splunk ITSI alerts with Service Now Event Management and Incident Management modules.

Mission-Critical Observability:
Architect and maintain Splunk AIOps solutions across unclassified and classified enclaves to provide real-time situational awareness.

Infrastructure Telemetry Integration:
Normalize and correlate network performance and fault data from Solar Winds with server and application logs to provide a holistic view of enterprise health.

Advanced ML Development:
Deploy custom machine learning models via Splunk MLTK to identify anomalous behavior, potential cyber threats, and infrastructure degradations.

Secure Data Integration:
Engineer secure data ingestion pipelines for telemetry data from cross-domain solutions and tactical edge devices.

Incident Reduction:
Utilize IT Service Intelligence (ITSI) to correlate multi-source events, reducing noise and prioritizing high-impact mission alerts.

Cyber Defense Support:
Collaborate with the Cyber Security Service Provider (CSSP) to integrate AIOps insights into defensive cyber operations (DCO).

Compliance & Documentation:
Ensure all observability tools comply with DoW STIGs and IL5/IL6 protocols; develop and maintain architectural documentation and compliance traceability.

Mission Alignment:
Stay current on AIOps and related capabilities relevant to DoD, federal, and intelligence mission systems.

Security Clearance:
Active Top Secret / Sensitive Compartmented Information (TS/SCI) required at time of hire.

Certification:
Active IAT Level II certification (e.g., Security+ CE, CySA+, GSEC, or SSCP) required.

Citizenship:
United States Citizenship is required.

Platform

Experience:

7+ years of experience with Splunk Enterprise, including architectural design, cluster management, and advanced Search Processing Language (SPL).

AIOps & ITSM: 3+ years of experience implementing AIOps workflows, including integration with enterprise ITSM solutions (Service Now) for automated root cause analysis and remediation.

Machine Learning:
Proven track record of building, testing, and tuning supervised and unsupervised models within the Splunk MLTK.

Scripting & Automation:
Advanced scripting skills for developing custom search commands, API integrations, and automating remediation tasks (e.g., Python).

Leadership:
Experience leading technical working groups and directing the efforts of adjacent infrastructure and development teams.

Operational

Experience:

Prior experience working within a DoW/DoD Operations Center (NOC/SOC) or supporting mission-critical systems and networks.

Communication:
Must be able to present designs, plans, and analyses of alternatives to technical leadership boards for approvals.

Enterprise Aggregation:
Experience aggregating and correlating telemetry from diverse tools, specifically Solar Winds, Service Now, and VMware vCenter.

Expert Certification:
Splunk Enterprise Certified Architect or Splunk ITSI Certified Admin.

Cloud Observability:
Experience with Cloud Native Computing Foundation (CNCF) observability tools in secure hybrid multi-cloud environments (Azure/AWS).

RMF/ATO Knowledge:
Understanding of the Risk Management Framework (RMF) and the Authorization to Operate (ATO) process for AI/ML workloads.