VTC Specialist

Job Description

VTC (Virtual Telecommunications) Specialist

Responsibilities Include:

• Installing, operating, maintaining, repairing and modifying end-user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
• Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.
• Troubleshooting and solving technical issues related to end-user equipment hardware and software
• Ensuring customer satisfaction is achieved.

Required Skills, Experience and

Education:

Minimum education and experience level for VTC Specialists:

High school/GED and a minimum of four (4) years of experience. Equivalent education and experience:
Associate’s degree and two (2) years of experience.

• Highly skilled in installing, configuring, planning, operating, repairing and troubleshooting VTC devices and systems
• Must have experience with Polycom & Cisco products
• Demonstrated ability to read and understand technical manuals and schematics
• Able to manage time and priorities effectively
• Able to work efficiently with minimal supervision
  
  Proficient in working with end-users remotely
• Familiar with Active Directory security and policies
• Excellent analytical and problem-solving skills
• Outstanding communication skills to relate with team members and support workers
• Previous service desk experience is preferred
• Ability to communicate with Executive Leadership Team
• Ability to work at Fort Belvoir, VA MON-FRI during the hours of