IT Service Desk Specialist

Position Overview

• The IT Service Desk Specialist I provides entry-level, in-person front-line IT support to ATAMMC users at the Walk-In Center, greets users, creates support tickets, and resolves basic technical issues.
• Work Location:
  
  9300 DeWitt Loop (Walk-In Center), Fort Belvoir, VA 22060.
• Contract Support
  
  Hours:
  
  Monday-Friday, .

• Greet and provide in-person support to users at the ATAMMC Walk-In Center.
• Provide support including but not limited to creating support tickets, answering user questions, and assisting with account creation.
• Manage all tickets within DHA ticketing system (Service Now), adhering to ATAMMC Service Catalog and performance metrics.
• Handle ticket lifecycle, including troubleshooting, triage, and escalation to Tier III support.
• Communicate incident and request status to users.
• Provide comprehensive desk-side and remote assistance to resolve hardware and software issues.
• Provide on-site support for troubleshooting, configuration, patching, and installation of authorized hardware and software.
• Assist users with CAC pin resets and support in-processing and out-processing of employees.
• Support the lifecycle of IT assets through the DHA Life-Cycle-Management (LCM) process.

• 2+ Years of progressive experience in IT help desk or customer support.
• Associate of Arts (AD)/Associate of Applied Science (AAS)/Military Training, and/or equivalent years of experience.
• Experience providing customer-facing IT support including ticket creation and basic troubleshooting.
• Experience with Windows operating systems and basic desktop support.
• Strong customer service and communication skills.

• Certification Requirements: a Current IAT I Certification is required to Start.
• Clearance Requirements: a Current/Active DOD Secret Clearance is required to Start.
• Requires an active Secret Security Clearance, customer approval, and successful completion of a pre-employment background screening.

Our robust benefits package includes Open Paid Time Off, 11 Federal Paid Holidays & 5 Paid Sick Days, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

Dexian Government Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.

All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Afffirmative Action Plan. This plan is available for inspection upon request.