Messaging Manager – Sr

Responsibilities

• Provide oversight of operating status, functionality, and message profile support for Intelligence messaging solutions.
• Maintain responsibility for configuration, monitoring, and integration for messaging solutions, including INSCOM Cloud Initiative (ICI), Army Intelligence Data Platform (AIDP), Multimedia Message Manager (M3), Message Processing System (MPS).
• Create, analyze, and review SOPs and other documentation; establish and maintain process to broker feedback/inquiries to producing organizations through approved IC and agency feedback or RFI mechanisms; provide metrics report as requested.
• Coordinate messaging and application-related issues with 24/7 GISA and IEMO and Government service center personnel.
• Serve as broker/POC for incoming message traffic feedback and inquiries from supported customer organizations.
• Monitor and assist with connectivity to Information Transport Service (ITS) and other information source providers.
• Provide oversight of operating status and functionality of messaging services to ensure customers have access to system and all eligible messages; demonstrate understanding of message traffic feeds.
• Conduct status/functionality check of Messaging Services on all networks to confirm customer accessibility/usability; open trouble tickets to articulate issues to Help Desk or GISA Service Center administrators when applicable.
• Verify hosted message traffic authorized on destination network as requested by Government.
• Monitor Messaging Services to ensure message traffic disseminated accurately; report significant message number discrepancies among Messaging Service instances to DCD Help Desk or GISA Service Center administrators when applicable.
• Report operating status errors or significant inconsistencies within message feeds to Government (Organizational Messaging Lead/Systems & Data Integration Contractor Lead) within 3 hours of discovery.
• Document Messaging Services requirements related to technical concerns, information sharing issues, or future capabilities of application; draft documentation and provide to Government lead quarterly for review.
• Monitor Messaging Services source systems to identify intelligence gaps and sources not currently included within Messaging Services; recommend modification to Government Organizational Messaging Lead as needed.
• Establish and maintain Messaging Services User Guide, as required; update User Guide when significant changes occur or as requested by government; conduct reviews of User Guide and update with new version control number every 6 months.

• Education/
  
  Certifications:
  
  Bachelor’s Degree (related area) from college or university accredited by agency recognized by U.S. Department of Education (desired); may substitute Associates Degree + 7 years’ experience in intelligence discipline OR High School Diploma + 9 years’ experience in intelligence discipline.
• Years of
  
  Experience:
  
  2+ years’ experience with M3; 4+ years leading/managing intelligence team
• Clearance Level & Investigation: TS/SCI with ability to obtain CI polygraph
• IT Level (AR 25-2): IT Level II
• IA Cert Level (DoD 8570.01): IAT Level II (within 30 days)
• Computing Environment
  
  Certifications:
  
  N/A
• Other: Requires current DoD TS/SCI Security Clearance with ability to obtain CI polygraph. Requires ability to obtain DoDD 8140.01 (formerly DoDD 8570.01-M) certification / IT Level II within 30 Calendar days.