Help Desk​/Access Manager – Sr

Ft. Belvoir, VA

Education/Certifications
:
Bachelor’s Degree (related area) from college or university accredited by agency recognized by U.S. Department of Education (desired); may substitute Associates Degree + 7 years’ experience in intelligence discipline OR High School Diploma + 9 years’ experience in intelligence discipline.

Years of Experience
: 4+ years advanced experience with M3

Clearance Level & Investigation
: TS/SCI with ability to obtain CI polygraph

IT Level (AR 25-2): IT Level II (within 30 days)

IA Cert Level (DoD 8570.01): IAT Level II

Computing Environment

Certifications:

N/A

Job Description
:

Qualifications
:

The Senior Help Desk / Access Manager requires the following minimum skills and expertise:

• 4+ years demonstrated advanced experience with M3, such as profile management or validating access to system Communities of Interest.
• Requires demonstrated experience or understanding in the following areas:
• Experience instructing and conducting training for military audiences.
• Experience with access management operations, such as PKI Trusted Agent activities, verifying security clearance information in JPAS or Scattered Castles, or validating access using need-to-know applications (JEMS, NCTC, etc.).
• Experience involving complex security classification procedures/decisions such as coalition/foreign partner support, foreign disclosure, intelligence dissemination, or cross-domain operations.
• Understanding of organizational messaging in DoD or IC.
• Experience drafting briefing slides to clearly articulate complex issues and procedures.
• Bachelor’s Degree (related area) from college or university accredited by agency recognized by U.S. Department of Education (desired); may substitute Associates Degree + 7 years’ experience in intelligence discipline OR High School Diploma + 9 years’ experience in intelligence discipline.
• Requires current DoD TS/SCI Security Clearance with ability to obtain CI polygraph.
• Requires ability to obtain DoDD 8140.01 (formerly DoDD 8570.01-M) certification / IT Level II within 30 calendar days.

Responsibilities
:

• Execute 12 hours of service during regular working hours Monday-Friday; zero access request queues by COB every Friday.
• Manage/Validate access to IC PKI-enabled databases and monitor SIPRNET/JWICS database account requests; provide Tier 2 support, (e.g., log in errors, application troubleshooting, user search/profile support, and database account metrics management).
• Manage Intelligence Communities of Interest (COI) access for database users; monitor sites and approve authorized account requests.
• Manage requests in entitlement management systems ensuring proper organizational alignment and validating need-to-know.
• Manage access to NATO SECRET reader groups on SIPRNET/JWICS.
• Maintain organization structure within entitlement manager system, ensuring alignment adheres to command structure.
• Serve as DoDIIS Public Key Infrastructure (PKI) Trusted Agents for personnel.
• Communicate with requested individual to ensure accurate entry in Full-Service Directory (FSD).
• Assist personnel with proper installation of certificates and coordinate with local FSD SSO.
• Create and maintain access management SOP including policies and procedures related to trusted agent activities and access management tasks/requirements.
• Maintain and update weekly transaction metrics log.
• Produce ad-hoc metrics reports within 2 business days of Government request; include information on organizations and users requesting access.
• Engage with IC organizations to discuss mission requirements.
• Review entitlements shared with IC on a regular basis.
• Search and discover entitlements with potential positive impact on authorized missions; create and maintain list of entitlements.
• Ensure organizations and missions are aligned in entitlement management systems.
• Answer Help Desk dedicated phone line and check voicemail periodically throughout shift.
• Monitor Help Desk Group Mailbox across multiple networks; respond within 2 hours during core hours.
• Manage and update Help Desk websites on SIPR/JWICS to provide users with instructions, TTPs, and information to gain access to appropriate communities of interest and entitlements; update website and help desk handout regularly.