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Helpdesk Specialist: ITSM & Troubleshooting Pro
Job in
Fort Belvoir, Fairfax County, Virginia, 22060, USA
Listed on 2026-08-03
Listing for:
Koitecc Solutions
Full Time
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Leidos is seeking an Intermediate Helpdesk Specialist to support a large DoD contract from Fort Belvoir, VA. The role provides IT Help Desk support, incident triage, and ITIL-aligned service operations to ensure timely resolution and strong customer service.
You will manage tickets in Remedy/Service Now, configure user access, assist new employees, and follow escalation paths to meet SLA commitments while maintaining secure, reliable IT services across classified and unclassified systems.
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