Program Manager - Secret Clearance Required Fort Belvoir, VA Posted

The Program Manager (PM) serves as the senior contractor leader responsible for the overall management, operational planning, execution, quality, staffing, and performance of Information Technology Automation and Technical Support Services supporting the Regional Network Enterprise Center-National Capital Region (RNEC-NCR), Fort Belvoir NEC, and its supported customers. The PM serves as the principal contractor representative and liaison with Government leadership, the Contracting Officer (KO), Contracting Officer's Representative (COR), and other Government stakeholders and provides day-to-day management and technical expertise necessary to ensure successful contract performance.

The PM provides leadership and oversight across a complex enterprise IT environment supporting network and switch operations, systems administration, infrastructure management, network administration, end-user support, cybersecurity, RMF/eMASS activities, hardware and software configuration management, telecommunications, data center operations, and other mission-critical IT services. The RNEC-NCR mission encompasses Fort Belvoir and multiple locations throughout the National Capital Region and supports a diverse customer base across Army and DoD organizations.

• Provide overall leadership, management, planning, execution, and oversight of contractor performance under the Fort Belvoir RNEC-NCR program.
• Serve as the principal point of representation and liaison with the Government on operational matters and provide day-to-day technical expertise.
• Ensure all PWS requirements, performance standards, deliverables, schedules, and service requirements are successfully achieved.
• Coordinate activities across technical functional areas including Network Operations, Client Services, Systems Engineering, Cybersecurity/Information Assurance, telecommunications, infrastructure, and Quality Control.
• Identify and manage program risks, performance issues, resource requirements, and corrective actions.
• Participate in Government performance reviews and communicate program status, challenges, corrective actions, and recommendations to the KO and COR.

• Serve as the primary contractor interface with the KO, COR, NEC/RNEC leadership, technical leads, and supported Government organizations.
• Maintain effective communication with Government stakeholders concerning operational performance, staffing, technical issues, service disruptions, projects, and emerging requirements.
• Coordinate and participate in program reviews, technical briefings, and meetings addressing Network Operations, Client Services, Information Assurance, Quality Control, Systems Engineering, and other IT infrastructure matters.
• Ensure significant service incidents are properly communicated, tracked through resolution, and supported by appropriate incident reporting and corrective/preventive actions.

• Lead and supervise contractor personnel supporting the Fort Belvoir/RNEC-NCR mission.
• Develop and maintain the staffing organization necessary to satisfy PWS requirements.
• Manage recruiting, staffing, onboarding, out-processing, employee performance, retention, workforce planning, and personnel accountability.
• Maintain required staffing levels and actively manage vacancies to minimize impacts to mission performance.
• Provide the COR with detailed weekly staffing updates and courses of action for vacancies as required by the PWS.
• Ensure personnel maintain applicable security, training, certification, and access requirements. The PWS specifically requires the PM or DPM to brief the COR weekly during vacancies and establishes a 60-day timeframe for filling positions.

• Provide management and technical oversight of enterprise IT services supporting the RNEC-NCR environment.
• Oversee activities involving LAN/WAN and ICAN operations, NIPRNET/SIPRNET services, network engineering, systems and server administration, virtualization, storage, data center operations, Active Directory, telecommunications, VoIP/VoSIP, PKI, cybersecurity, RMF/eMASS, and end-user support.
• Coordinate resources across technical disciplines to maintain service availability, meet established performance requirements, and resolve complex or mission-impacting incidents.
• Ensure effective management of Remedy/AESMP service requests, incidents, VIP requirements, and other IT service-management processes.
• Provide…