Kennedy Shelter - Assistant Director of Shelter Operations; ADSO

Overview

Title:

Assistant Director of Shelter Operations

Department:
Kennedy Emergency Shelter

Salary: $64K-69K

Reports to:

Director

Location:

Ft Belvoir - Alexandria, VA

FLSA Status:
Exempt

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.

In the last year, our team helped nearly 2,000 individuals, half of whom were children. Our Culture is built on the Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).

Summary of Position:

The Assistant Director of Shelter Operations supervises the Maintenance and Custodial Technician and the Residential Coordinators and Hypothermia Coordinators (full-time, part-time, on-call). The role has both direct service and administrative responsibilities, including hiring, training, and developing custodial and residential staff to ensure program policies are enforced. The position may manage some vendor contacts.

• Supervise the Residential & Hypothermia Coordinators and coordinate with the director to ensure essential personnel are in place during safety or weather emergencies.
• Maintain a flexible schedule in response to shelter needs and serve in an on-call capacity to address crisis issues.
• Assist with hiring and oversight of hypothermia coordinators during the winter months.
• Supervise the Maintenance and Custodial Technician and oversee facilities maintenance; report repair needs.
• Maintain knowledge of emergency procedures and facilitate monthly fire drills.
• Oversee the management of contracted cleaning agency.
• Prepare check requests for relevant bills and invoices related to operations and the building.
• Prepare and approve work schedules and timesheets; oversee room inspections.
• Facilitate regular one-on-one meetings with direct reports; participate in interviewing of maintenance and residential staff.
• Oversee training of all direct reports and manage performance appraisals and documentation.
• Complete and review documentation ensuring accurate, professional completion in accordance with agency standards (logs, incident reports, etc.).
• Ensure compliance with agency policies and county building safety and inspection requirements (fire marshal, health department inspections, etc.).
• Maintain TB testing compliance per agency protocol.
• Proficiently utilize Microsoft Office Suite (email, calendar, drive, docs, etc.) as part of day-to-day work.
• Cover shifts on short notice if no other coverage options are secured; serve as emergency personnel and report to work as scheduled regardless of circumstances when needed.
• Provide excellent customer service to families served and uphold Shelter House’s Core Values.
• Demonstrate Shelter House core values:
  Inclusion, Collaboration, Accountability, Respect, and Empowerment.
• Other duties as assigned.

Required:

• A bachelor’s degree in human services and/or operational business management or equivalent degree and/or commensurate experience.
• 3+ years of program and/or staff management.
• Strong public speaking, written and verbal communication skills.
• Ability to prioritize competing priorities and make sound judgments.
• Valid Driver’s License.
• Willingness to work occasional evenings and weekends.

Preferred:

• Experience leading/supporting programs serving homeless families.
• Experience leading/managing in a residential environment.
• Ability to speak a second language at a proficient level.

• Annual TB test is required.
• Ability to sit or stand for long periods.
• Ability to lift items weighing 10–20 pounds.