Temporary - Computer Support Technician - Coast Center

Overview

Mendocino-Lake Community College District is currently accepting applications for a Short-Term, Non-Continuing Computer Support Technician for our Coast Center location in Fort Bragg. This is a temporary, non-continuing position. Position is open until filled.

We are seeking an equity-minded person who is committed to supporting our diverse student population and the District Mission. Please review our District Mission, Goals, and Values at the following website: MLCCD - Mission, Goals and Values.

• Under direction of the department manager, performs computer support activities; installs microcomputers and servers; recommends hardware and software solutions; trains users in equipment and software; maintains hardware and software inventory; assists in networking issues; troubleshoots network printer problems; provides instructional computer lab support for faculty and administrative staff; provides support for multi-media equipment, teleconferencing, and supports smart classrooms.
• The primary work location is Fort Bragg, CA, with possible travel to other centers or the Ukiah Campus.
• Performs computer support activities; responds to questions and resolves computer-related problems, analyzing whether hardware, application software, programming, or systems software are involved; redirects computer problems if necessary.
• Receives, sets up, and loads software; installs microcomputers; receives and installs microcomputer peripherals including multiple models, hardware configurations, and a variety of system software.
• Coordinates the activities of the instructional computer lab; assists instructors to provide project access; organizes, maintains, and develops operational and security procedures for instructional computer labs, coordinating such between college centers and the main campus.
• Provides computer support for instructional and/or administrative use; provides telephone and on-site support for students, faculty, departments, and other District personnel; provides computer and software resources for students.
• Trains users in the use and care of microcomputer equipment, minicomputer peripherals and associated software; stays current on technical changes by reading trade journals and manuals; attends workshops as directed.
• Maintains hardware and software inventory; oversees purchase orders; orders computer supplies from vendors.
• Identifies, diagnoses, and resolves problems for users of personal computer software and hardware; communicates solutions to end-users.
• Delivers, tags, and sets up end-user PC and Macintosh desktop hardware, software and peripherals; assists with network and printer issues; coordinates timely repair of equipment covered by third-party vendor maintenance.
• Performs related duties as assigned.

Working conditions include an office and computer room environment; ability to handle noise from computer equipment. Physical demands include sitting, standing, reaching, bending, walking, and lifting up to 70 lbs. Must meet Human Resources guidelines for qualified hiring, including Live Scan background check and TB test. Must have experience in Computer Support.

Education:

High School Diploma / GED Equivalent, AA Preferred.

KNOWLEDGE OF:

• Methods and procedures of operating electronic computers and peripheral equipment
• Administration (installation, maintenance, security, operation) of Windows Servers
• TCP/IP Lan/Wan environments and internet technologies and products
• Network strategies and a variety of network operating systems
• Operational and security procedures related to an instructional computer lab
• Teleconferencing and multimedia equipment
• Software licensing issues
• Recordkeeping techniques
• Basic troubleshooting techniques
• Macintosh and PC desktop operating systems
• Various software applications and basic hardware for the PC and/or Macintosh
• Principles and theories of network systems and management
• Basic understanding of electrical safety procedures
• Verbal and written communication skills
• Interpersonal skills using tact, patience, and courtesy

ABILITY TO:

• Deliver technical customer support
• Identify, troubleshoot and resolve a wide range of technical computer-related problems
• Identify, evaluate and solve end-user workstation problems
• Support and train end-users in a wide range of software applications as needed
• Read, understand and apply complex technical information including periodicals, journals, governmental regulations, and hardware/software manuals
• Master new computer technology
• Operate computers and peripheral equipment properly, accurately and efficiently
• Test and upgrade a variety of software and hardware
• Organize, prioritize, and schedule workload
• Work independently with little direction
• Analyze situations accurately and adopt an effective course of action
• Communicate effectively both verbally and in writing
• Meet schedules and timelines
• Provide assistance in operating teleconferencing and multi-media equipment
• Learn department and program objectives and goals
• Establish and…