Community Support Lead Care Manager - Mendocino

About Pacific Health Group

We are at the forefront of revolutionizing health and wellness through innovation, compassion, and community-driven care. Our mission is to empower members, uplift families, and positively impact the communities we serve. The Community Supports (CS) Program helps Medi-­Cal members live more independently by addressing health-­related social needs.

This is a highly field‑based role supporting members directly in the community. Approximately 65% of your time will be spent in the field (homes, shelters, community settings) while coordinating services across healthcare, behavioral health, and community resources.

• Manage a caseload of members with complex health and social needs
• Spend approximately 65% of your time in the field (homes, shelters, community settings)
• Conduct in‑person visits, assessments, and follow‑ups
• Travel locally within Santa Clara County
• Coordinate services across healthcare, behavioral health, and community resources
• Participate in community outreach efforts including events, partnerships, and local engagement
• Provide mentorship and support to other care managers
• Document in real‑time or by end of day using internal systems

• Conduct comprehensive member assessments to identify health and social needs
• Develop and manage individualized care plans
• Coordinate appointments, services, and long‑term support systems
• Ensure continuity of care and consistent follow‑through

• Build strong, trusting relationships with members and their families
• Provide ongoing support through phone, video, and in‑person visits
• Advocate for timely care, services, and equitable access to resources

• Represent Pacific Health Group in the community through outreach events, partnerships, and local initiatives
• Build and maintain relationships with community‑based organizations, shelters, and service providers
• Identify opportunities to expand community presence and improve access to services
• Support outreach efforts that drive member engagement and program awareness

• Connect members to housing, food access, workforce programs, childcare, and other services
• Strengthen partnerships with community‑based organizations
• Identify gaps in resources and elevate needs for program improvement

• Provide guidance, mentorship, and support to care managers within the program
• Assist with onboarding and training of new team members
• Promote consistency, collaboration, and best practices across the team

• Maintain accurate and timely documentation of all member interactions
• Ensure compliance with Medi-­Cal, CalAIM, and Community Supports program requirements
• Track progress, outcomes, and service delivery

• Partner with interdisciplinary teams including behavioral health, outreach, and social services
• Coordinate with healthcare providers and payers to ensure seamless care delivery

• Identify trends and gaps in services
• Provide feedback to leadership to improve care coordination strategies and partnerships

• Member engagement and successful care coordination outcomes
• Timely and accurate documentation
• Ability to manage caseload independently and effectively
• Quality of mentorship and team support provided
• Strength of community partnerships and outreach engagement
• Compliance with program and regulatory requirements

• Comfortable working independently in the field
• Can manage complex caseloads and competing priorities
• Strong leader and team collaborator
• Proactive, resourceful, and solution‑oriented
• Thrives in fast‑paced, community‑based environments
• Enjoys engaging with the community and building relationships
• Passionate about supporting high‑acuity, underserved populations

Monday
- Friday, 8:30 AM - 5:00 PM

$30.00 - $35.00 per hour

Hybrid
- Mendocino County (includes Albion, Boonville, Branscomb, Ukiah, Casper)

• Hourly range: $30.00 - $35.00, depending on experience, qualifications, and internal equity
• Monthly stipend
• 160 hours PTO + paid sick time
• 11 paid holidays…