Outbound Sales Representative

• Make outbound calls to prospective customers
• Upsell existing products and services
• Handle inbound and outbound contacts courteously, promptly, and professionally
• Answer customer questions and sell appropriate products and services using knowledge bases and training
• Listen to customers, understand their needs, and resolve issues
• Research systems for missing information and coordinate with other departments
• Use systems and technology to complete account-management tasks
• Document and process customer orders accurately
• Follow required scripts, policies, and procedures
• Protect confidential and personal information
• Escalate customer issues to appropriate staff and managers
• Attend meetings and training and review updated training materials
• Maintain required attendance and work schedules
• Interact with hundreds of customers each week across the country while delivering a best-in-class customer experience

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type 20+ words per minute accurately
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Aptitude for conflict resolution, problem-solving, and negotiation
• Customer-service orientation
• Ability to multitask, stay focused, and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced, changing environment
• Excellent interpersonal and relationship-building skills
• Must be authorized to work in the country where the job is based
• Must be willing to submit to a Level II background and/or security investigation with fingerprinting
• Must be willing to submit to drug screening
• One year of relevant contact-center experience is preferred, not required
• State or Federal work experience is preferred

Demonstrates strong customer-service orientation with the ability to evaluate and resolve customer issues effectively. Proficient in using Microsoft Office Suite and capable of managing account-related tasks while maintaining confidentiality and adhering to policies.

• Customer-Service Orientation
• Conflict Resolution
• Microsoft Office Suite
• Excellent Communication Skills
• Contact-Center Experience

• Typing 20+ Words Per Minute
• Basic Knowledge of Microsoft Office Suite
• Basic Understanding of Windows Operating System
• Account-Management Tasks
• Documenting Customer Orders

• Excellent Organizational Skills
• Interpersonal Skills
• Problem-Solving
• Ability to Multitask
• Team Orientation

• Outbound Calls
• Customer Experience
• Confidential Information Protection
• Fast-Paced Environment
• Contact-Center Experience