Senior AV​/VTC Engineer

Location:

Ft. Bragg, NC

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting‑edge technology and take your career to the next level!

Senior AV/VTC Engineer – Responsible for evaluating, designing, documenting, installing, implementing, testing, maintaining, operating, removing, upgrading, and modifying video teleconferencing equipment systems.

• Serve as team leads for onsite engineering personnel and customer liaison.
• Provide life cycle refresh projections for AV/VTC infrastructure and AV equipment build‑out.
• Provide support and services in the AV Engineering Team supporting a DoD organization with video‑teleconferencing services.
• Conduct site surveys to establish AV/VTC systems and equipment for customers.
• Provide on‑site support primarily at customer site locations and provide occasional alternate or satellite site support and/or travel as needed.
• Resolve system operational problems by troubleshooting and performing fault isolation.
• Repair, replace, or reprogram faulty equipment.
• Perform setups, tests, adjustments, operations, and shutdowns of equipment in support of AV/VTC sessions.
• Provide client consulting and training on control interfaces and use of the audio/visual and VTC equipment.
• Act as equipment custodian and perform inventory asset management and accountability functions.
• Generate and comply with customer organization and contractual recurring daily, weekly, and monthly reporting requirements, non‑recurring, and special reports.
• Develop and implement metrics capture processes and procedures, quality control and assurance processes and procedures, and perform other tasks as assigned.
• Demonstrate proficiency, accuracy, and attention to detail for assigned duties.
• Complete annual company and customer training requirements.
• Record labor hours daily.
• Other duties as assigned.

• BA/BS in the information technology field, or high school diploma or GED equivalent with an additional 4+ years of experience can be substituted for a degree.
• 6+ years of current experience performing design, installation, and configuration of enterprise desktop VTC deployments.
• Must have senior experience in configuring, maintaining, and sustaining Extron, Crestron, AMX, and Cisco UC/VTC technologies.
• COMPTIA A+, Network+, or Security+ certification required.
• Certification, knowledge, or experience on AMX, Crestron, or Extron control systems.
• Must be a U.S. citizen.
• Top Secret clearance with SCI eligibility required.

• Apply Security Technical Implementation Guides (STIG) requirements on UC technologies.
• Understand Department of Defense Intelligence Agency (DIA) TTPs, Defense (DOD), and DISA VTC requirements.
• Resolve basic and advanced troubleshooting on Cisco UC technologies.
• Knowledge of AV/VTC sessions, call managers, scheduling, and AV/VTC services with outside agencies for executive‑level users.
• Perform duties in DoD classified and unclassified environments, including the use of KIV‑7 encryption keys for ISDN/IP classified connectivity.
• Experience with IEEE 802.3 Ethernet, TCP/IP, QoS, ISDN, Firewall Traversal, SIP, H.323, relevant video standards, and DoD Video Security Technical Implementation Guides (STIG) processes, and familiarity with and ability to comply with DISA operational guidelines.
• Working knowledge of SIP, ISM, H232, H320, H460, TLS, RTP, SRTP, TCP/IP, UDP, content control protocols, video compression standards, packet analyzers, routing protocols, networking fundamentals, Tandberg, Polycom, and Cisco video and voice technologies.
• Full working knowledge of commercial construction methods, like ceiling deck constructions, wall framing, structural engineering, electrical wiring, and cable/fiber installation.
• Familiar with AR 25‑1 and DoD PAM 25‑91.
• Experience with Cisco Unified Communications Manager/Cisco Meeting Server…