AVP Credit Administration

Looking for a career that is both challenging and rewarding? Join the Fort Bragg Federal Credit Union team! We’re a growing organization where our loyal members and exceptional employees make a difference each day.

Fort Bragg Federal Credit Union offers unique opportunities, challenges and personal rewards through financial and other professional employment.

Fort Bragg Federal Credit Union offers competitive salaries, comprehensive benefits and advancement potential in an atmosphere that is positive, supportive and professional. Come join us, and experience the difference a job with Fort Bragg Federal Credit Union offers!

Fort Bragg Federal Credit Union is an Equal Opportunity Employer.

Applicants have rights under Federal Employment Laws .

Associate Vice President Credit Administration

Purpose:

Manages all non-exempt staff to support the day-to-day credit administration activities for all direct and indirect consumer lending.

Primary Duties and Responsibilities:

• Assists SVP Credit Administration with interviewing and hiring, and the ongoing development of department employees.
• Oversees underwriting and processing for all consumer loans.
• Conducts ongoing training and calibration sessions for assigned staff to ensure department-wide understanding policies, procedures and guidelines.
• Ensures exceptional service levels to members/borrowers. Conducts and coordinates regular staff sales and service, and product knowledge training.
• Promotes sales of ancillary products, services and programs related to consumer lending (GAP, Warranty, CL&D, etc.).
• Conducts research to assist members in corrections/explanations of transactions on their accounts. Handles complaints and escalated matters.
• Assists the SVP Credit Administration in ongoing management of relationships with third party providers.
• Ensures adequate staffing for incoming calls to provide exceptional member service and minimize abandonment rates.
• Responsible for quality loan decisions and accurate documentation. Ensures loans are processed and ready for disbursal without delay.
• Ensures that current loan policies and procedures are strictly adhered to and that any exceptions are within guidelines and properly documented.
• Responsible for continuous coaching and mentoring of staff and the timely completion of annual employee performance evaluations and individual development plans.
• Assists SVP Credit Administration with department reporting.
• Maintains knowledge of all consumer lending laws and regulations and ensures compliance.
• Maintains proper security over applications/account information being processed.

Other

Duties and Responsibilities:

• Keeps abreast of general economic conditions that may impact lending, delinquency, and charge-offs.
• Participates in credit union community events.
• Understands and maintains strong knowledge of all lending regulations, such as ECOA, RegZ, the Fair Lending Act, SAFE Act, BSA, Red Flag, OFAC, and all other credit union regulations.
• Performs other functions and projects as assigned by the SVP Credit Administration.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Training:

Bachelor’s degree in Business or related field desired. Work experience may be considered in lieu of a degree.

This position requires NMLS registration, as defined within the provisions of the S.A.F.E. Act. All employees who will be engaged in residential mortgage originations must register with the federal registry system and maintain a status in good standing under the SAFE act requirements.

On an annual basis, completes all mandatory regulatory training as designated by the credit union.

Prior

Experience:

5-10 years credit administration experience, with minimum of 3 years in a supervisory role.

Interpersonal

Skills:

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive…