Help Desk Manager - Senior

Required qualifications

• Previous experience as aHelp Desk Manageror similar role supporting a DoD customer at the CCMDlevel:
• Minimum of 10years’ experience to include prior supervisory or management experience.

• A current, active DoD security clearance at the TS/SCI level

• US citizenship is required

• DoD-approved IA baseline certification for ADP-III/IT-III based on the IAT level and CE/Operating System (OS) certificate within six months of the assignment.
• 12+years’ experience to include prior supervisory or management experience.
• DOD 8140 Compliance based on functional role for WRC: 411 Technical Support Specialist, Basic level / ability to obtain

• Location:
  
  Pope Army Airfield, NC

• On-site expectations:
  Full-time on-site presencerequiredfor equipment management and asset tracking

• Travel:
  
  May require occasional travel to CONUS and OCONUS sites forlogisticscoordination and facility assessments

• Be part of a mission-critical team supporting the client and its mission partners in delivering cutting-edgeC2
  
  ISR capabilities

• Work in a dynamic and collaborative environment at Pope, supporting critical national security operations

• Manage cutting-edge communications and sensor systems that directlyimpactoperational readiness

• Access to professional development opportunities and career growth within the intelligence and cybersecurity community

• Opportunity to work with advanced tactical communications technologies and AISR systems

#C2

ISR

Join Peraton'smission-critical team supporting secure, real-time data delivery across complex operational environments in direct support of our nation's warfighters. If you are driven by national security and energized bycutting-edgeC2

ISR capabilities, sensor integration, and resilient data transport solutions, we invite you to join our team.

We areseekinghighly cleared professionals who excel at the intersection of advanced communications infrastructure, distributed systems, and mission assurance—where reliability, security, and performance are paramount.

Specifically, we are looking for aTS/SCI cleared

Help Desk Manager
- Seniorto support this mission atPopeArmy Airfield, NC.

• As aHelp Desk Manager - Senior, you will provide technical and management leadership for all equipment and information support functions across the Task Order. Your responsibilities include:
• Serves as a lead expert in designing, implementing, andoptimizingcomprehensive multi-tiered help desk operations for C2
  
  ISR Data Transport Infrastructure across global operational environments.
• Leads and manages multiple help desk teams or a large, complex help desk department, ensuring high performance, continuous improvement, and alignment with C2
  
  ISR mission objectives.
• Architects and implements advanced systematic trouble ticket management systems and performance tracking processes, leveraging ITSM tools (e.g., Service Now) for enhanced automation, analytics, and reporting.
• Directs all daily technical support activities across the help desk function, covering complex issues for computers, servers, and networks, ensuring adherence to best practices and efficient resolution.
• Develops and guides teams in advanced installation, troubleshooting, and repair methodologies for C2
  
  ISR PCs, related equipment, network infrastructure, and system components.
• Manages trouble logs and incident documentation standards across the help desk, implementing quality control measures and continuous improvement for reporting.
• Drives continuous operational situational awareness and communication resilience by developing robust incident management frameworks, crisis communication plans, and integration with C2
  
  ISR operational centers.
• Manages the supporting operations 24 hours a day, seven days a week, 365 days a year (24/7/365)
• Manages training and readiness programs for all help desk staff,identifying skill gaps, developing curriculum, and fostering a culture of continuous learning and technical excellence.
• Functions as a technical expert in help desk operations,anticipating strategic risks, and ensuring robust, adaptable, and high-performance support solutions for C2
  
  ISR operational readiness.
• Utilize the following
  
  Role…