Technical Support Engineer

Technical Support Engineer

The client’s Technical Support Engineer will be responsible for maintaining and executing a network of simulators and model‑based systems that provide rehearsal and exercise capabilities for military units. This role supports the engineering team’s objectives of managing the network, preserving an Authority to Operate (ATO), and improving system design and architecture while performing tier 1‑to‑3 troubleshooting, hardware installation, lifecycle management, software releases, deployment, new features, and innovation.

• Perform day‑to‑day operational checks for local air and ground simulation systems and multiple outstation systems.
• Conduct preventative maintenance on simulators and associated systems.
• Support training in live, virtual, and constructive environments, developing configuration‑management processes to keep geographically separated systems current with training requirements.
• Operate the virtual environment to facilitate large‑scale training exercises, identify and track deficiencies, and improve system functionality.
• Build and install new simulators and networks.
• Participate in an Agile Scrum team, providing daily communication and collaboration.
• Aid and provide training to national warfighters.

• Experience working on complex networked distributed systems.
• Experience with Microsoft Windows and Linux operating systems.
• Experience supporting and collaborating with DoD operational personnel.
• Ability to troubleshoot and resolve issues with basic network and operating systems.
• Ability to create technical documentation.
• Eligibility to travel up to 50% of the time.
• TS/SCI clearance required.
• Bachelor’s degree and 1+ year of tier‑1 technical support experience, or 5+ years of tier‑1 technical support experience in lieu of a degree.

• Experience supporting distributed mission operations training.
• Experience with programming or scripting languages.
• Experience with WinTAK and ATAK.
• Experience with green radios.
• Experience working with MPU5s.
• Experience with firewalls.
• Experience with ACAS.
• Experience implementing STIGS.
• Knowledge of Image Generator (IG) and Constructive Force Generator (CGF) programs such as MACE and VRSG.

The role offers an annualized salary ranging from $69,400.00 to $, along with comprehensive benefits for full‑time employees, including health, life, disability, financial, and retirement plans; paid leave; professional development; tuition assistance; work‑life programs; and dependent care.

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.