Senior AV​/VTC Engineer

Overview

Senior AV/VTC Engineer

Ft. Bragg, NC

Chenega Military, Intelligence & Operations Support (MIOS) supports large‑scale government operations using cutting‑edge technology.

The Senior AV/VTC Engineer is responsible for evaluating, designing, documenting, installing, implementing, testing, maintaining, operating, removing, upgrading, and modifying video teleconferencing equipment systems.

• Serve as team lead for onsite engineering personnel and customer liaison.
• Provide life‑cycle refresh projections for AV/VTC infrastructure and AV equipment build‑out.
• Support AV Engineering Team providing video‑teleconferencing services to a DoD organization.
• Conduct site surveys to establish AV/VTC systems and equipment for customers.
• Provide on‑site support primarily at customer site locations and occasional alternate or satellite site support and/or travel as needed.
• Resolve system operational problems by troubleshooting and performing fault isolation.
• Repair, replace, or reprogram faulty equipment.
• Perform setups, tests, adjustments, operations, and shutdowns of equipment in support of AV/VTC sessions.
• Provide client consulting and training on control interfaces and use of audio/visual and VTC equipment.
• Act as equipment custodian and perform inventory asset management and accountability functions.
• Generate and comply with customer organization and contractual recurring daily, weekly, and monthly reporting requirements, non‑recurring, and special reports.
• Develop and implement metrics capture processes and procedures, quality control and assurance processes and procedures, and perform other tasks as assigned.
• Demonstrate proficiency, accuracy, and attention to detail for assigned duties.
• Complete annual company and customer training requirements.
• Record labor hours daily.
• Other duties as assigned.

• BA/BS in information technology field, or High School Diploma/GED equivalent with an additional 4+ years of experience can be substituted.
• 6+ years of experience designing, installing, and configuring enterprise desktop VTC deployments, with senior experience in configuring, maintaining, and sustaining Extron, Crestron, AMX, and Cisco UC/VTC technologies.
• COMPTIA A+, Network+, or Security+ certification required.
• Certification, knowledge, or experience in AMX, Crestron, or Extron control systems.
• Must be a U.S. citizen.
• Top Secret clearance with SCI eligibility required.

• Apply Security Technical Implementation Guides (STIG) requirements on UC technologies.
• Understand Department of Defense Intelligence Agency (DIA) TTPs, Defense (DOD), and DISA VTC requirements.
• Resolve basic and advanced troubleshooting on Cisco UC technologies.
• Knowledge of AV/VTC sessions, call managers, scheduling, and AV/VTC services with outside agencies for executive‑level users.
• Perform duties in DoD classified and unclassified environments, including the use of KIV‑7 encryption keys for ISDN/IP classified connectivity.
• Experience with IEEE 802.3 Ethernet, TCP/IP, QoS, ISDN, firewall traversal, SIP, H.323, relevant video standards, and DoD Video Security Technical Implementation Guides (STIG) processes, and familiar with and able to comply with the Defense Information Systems Agency (DISA) operational guidelines.
• Working knowledge of SIP, ISM, H232, H320, H460, TLS, RTP, SRTP, TCP/IP and UDP, content control protocols, video compression standards, packet analyzers, routing protocols, networking fundamentals, Tandberg, Polycom, and Cisco video and voice technologies.
• Full working knowledge of commercial construction methods, such as ceiling deck constructions, wall framing, structural engineering, electrical wiring, and cable/fiber installation.
• Familiar with AR 25‑1 and DoD PAM 25‑91.
• Experience with Cisco Unified Communications Manager/Cisco Meeting Server Technologies Operations and Maintenance.
• Experience with multi‑security classified and unclassified IP video teleconferencing/presentations.
• Senior experience with networking, LAN/WAN, and Telecommunications Industry Association (TIA) cabling standards.
• Proficient in Microsoft Office (PowerPoint, Word, Excel, Access, Outlook).
• Knowledge of TCP/IP network routing and switching.
• Experience with programming languages: C+, C++, C#, Visual Basic, or HTML.
• Experience with audio Digital Signal Processors (DSPs).
• Knowledge of wireless technologies.
• Experience with DITSCAP/8500.2 IA controls desired.
• Understanding of PKI desired.
• Ability to attend all customer in‑person meetings and conferences as requested.
• Effective oral and written communication skills.
• Ability to multitask in a high‑stress, performance‑based environment.
• Ability to establish priorities and meet established deadlines.
• Maintain a high level of integrity and accountability.
• Strong problem‑solving and leadership skills.
• Ability to travel CONUS and/or OCONUS up to 10% as required.