Service Desk Specialist TS​/SCI - Bragg, NC

Job Description

Candidates must be U.S. citizens able to obtain and/or maintain a Department of Defense security clearance as a condition and continuation of employment.

Job #: 3051332

Apex Systems is currently hiring for Service Desk Specialist with a top defense technology firm.

You will be supporting mission-focused technology solutions supporting the U.S. Army Intelligence and Security Command. You will specialize in delivering secure communications, advanced IT services and full-spectrum systems engineering to enable critical military and government operations.

• Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests.
• Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required.
• Documents incident status and solutions in incident database tools.
• Possesses current working knowledge of computers, printers, laptops, and common windows applications.
• Works through various types of Tier II issues with telephone assist.
• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability.
• Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
• Possesses comprehensive knowledge of desktop operating systems and applications.

• Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
• Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
• Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.

• AS degree & 7+ years of IT experience
• BS degree & 5+ years of IT experience
• MS Degree & 3+ years of IT experience

Location:

Fayetteville, NC (100% onsite)

Shift

Hours:

3rd Shift (Monday-Thursday 6:45pm-5:15am)

Pay Rate: $34.87/hr + 5.09 (SCA Fringe Benefit)

PLEASE NOTE:

Candidates must be able to obtain and/or maintain a Department of Defense TS/SCI clearance as a condition and continuation of employment.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or .

3031730

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

• medical
• dental
• vision
• life
• disability
• other insurance plans that offer an optional layer of financial protection
• ESPP (employee stock purchase program)
• 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure
• HSA (Health Savings Account on the HDHP plan)
• Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• corporate discount savings program
• other discounts
• on-demand training program
• access to certification prep
• library of…