Service Order Supervisor, Fort Bragg Dining Facilities

ENERGY SYSTEMS GROUP® is seeking a Service Order Supervisor, Fort Bragg Dining Facilities to join our Operations Services team. This position is on-site. Travel is expected, including potential weekend and overnight stays, up to 10-20% of the time.

• Serve as a supervisor of repair response, service dispatching, maintenance reporting, safety, and procurement activities.
• Manage maintenance service dispatching operations for the operation and maintenance program.
• Process work orders and tasks, managing the entire work order process.
• Frequently communicate with customers.
• Act as key custodian.
• Serve as liaison between ESG, the federal government, and subcontractors.
• Monitor subcontractor schedules and work.
• Maintain an equipment record database and interface with various equipment control systems.
• Perform site‑specific activities such as reporting and invoicing as required.
• Provide operational and technical support to Engineering and Project Management by completing rate analyses, tracking ESG/subcontractor submittals, change orders, and RFIs.
• Support Operations and Procurement by preparing and administering contract documents.
• Review draft contracts and identify legal issues and potential risks.
• Negotiate subcontract agreements.
• Manage contract process, coordinating with ESG personnel on contract issues.
• Ensure proper execution of contracts and distribution to appropriate departments.
• Maintain current versions of customer and subcontract agreements in the document management system for the Picatinny Arsenal.
• Procure materials and supplies, maintain CMMS inventory records, utilize corporate credit cards, and assist Procurement with issuing Purchase Orders, Scopes of Work, and Professional Service Agreements via Pass and IFS.
• Liaison with ESG Contracts and Procurement; maintain list of active contracts and service orders; provide vacation backup to OPS Contracts and Procurement personnel.
• Coordinate collection of W-9 Forms, Subcontractor Certificates of Insurance, and Subcontractor Payment and Performance Bonds.
• Assist with IFS support to Operation Services locations.
• Receive, verify, track, and process vendor invoices.
• Execute and document change orders and contract modifications; obtain notices of acceptance; obtain and submit lien waivers; negotiate, document, and settle contract disputes.
• Assist in managing ESG work order process, monitor subcontractor schedule and work, maintain an equipment record database and interface with various equipment control systems.
• Oversee visitor access submissions and key management and tracking, as needed.
• Serve as coordinator for Information Protection.
• Perform various general and administrative duties:
• Oversee manager’s calendar and e‑mail; organize and arrange for access badges, office space/equipment, phone/e‑mail access, office orientation, etc. for new employees and visitors.
• Organize meeting logistics.
• Create and maintain customer and subcontractor filing systems.
• Proofread and correct staff work products.
• Prepare meeting notes.
• Own shared drive folder organization, including nomenclature, purging, and archiving files.
• Own Operations SharePoint Websites.
• File electronic documents in the document management system and maintain the physical document management system.

• High School Diploma or GED.
• Three or more years of related experience with procurement activities and computer maintenance management systems.
• Five or more years of utilizing computer systems.

• Associate’s degree.
• Previous leadership and/or supervisory experience.
• Experience with IFS ERP.

• Professional growth and development programs including tuition reimbursement.
• Comprehensive health, dental, vision insurance plans and wellness plans for employees and their families.
• Life insurance, short‑term disability, long‑term disability, and supplemental benefits.
• 401(k) Savings Plan.
• Nine paid holidays.
• Paid vacation and personal/sick leave.
• Paid parental leave for the birth, adoption, or placement of a child/children.
• Highly competitive salaries and incentive structure.

ESG is an Equal Employment Opportunity Employer. We value talent and…