Military Education Coordinator

Overview

Military Education Coordinator – Office of Stateside Military Operations (Exempt, Contingent II, Full Time, Pay Grade 1.2).

Location:

Fort Carson and Schriever, CO. This position is 100% on‑site with required travel to other military installations. Regular hours are Monday–Friday with occasional evenings and weekend work as needed.

• Serve students via face‑to‑face and virtual advising, recruitment/retention outreach, and test proctoring services at military installations and surrounding areas.
• Promote and support UMGC services, including hybrid classes, testing services, and graduation ceremonies at military and civilian sites.
• Perform operational and administrative duties to ensure offices and test centers meet the standards set by military education center officers.
• Maintain proficiency with UMGC systems (Salesforce, People Soft, DMS) and customer relationship management databases.
• Coordinate outreach projects and services, providing consistent communication with military and civilian installations.
• Assist at local events such as Military Open Houses, College/Academic Fairs, and other specialized events.
• Manage office resources, coordinate IT assets and office supplies, and ensure marketing materials are current and compliant with military requirements.
• Collaborate with Education Services Officer, Test Control Officer, and military partner counselors; provide briefings to military representatives on UMGC programs.
• Respond to student inquiries—walk‑in, phone, virtual or email—regarding admissions, registration, financial aid, student accounts, testing and base access requests.
• Track and analyze statistical data on testing and class enrollments to inform scheduling for hybrid classes and proctoring.
• Ensure testing centers and hybrid classes have adequate space, technology, and support for instructors.
• Facilitate professors’ base access, briefing on UMGC base requirements, and coordinate security compliance.
• Provide first and last class assistance for hybrid sessions, including key distribution and student guidance.
• Attend local and national events, education fairs, conferences, and the annual commencement ceremony as applicable.
• Maintain prompt communication of staffing and test administration issues to management.
• Facilitate the registration process for exams at National Test Centers (CLEP, DSST, Pearson VUE, Accuplacer) and other required exams.
• Enforce testing rules and regulations according to the policies of testing services, DANTES, and UMGC.
• Maintain current Test Administrator certifications for all testing companies and update testing software, troubleshoot technical issues collaboratively with UMGC IT as needed.
• Provide in‑person coverage at additional locations for testing services and academic advising.
• Perform any other duties as assigned.

• Bachelor’s degree from an accredited institution of higher learning.
• One (1) year of customer service experience, preferably in higher education.
• Excellent customer service skills for internal and external stakeholders.
• Strong organizational, communication, and interpersonal skills with ability to prioritize multiple projects.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and MS Office Product line.
• Ability to use multiple interfaces quickly and proficiently (Microsoft Office, People Soft, Salesforce, Microsoft
  365).
• Effective written and verbal communication skills for outreach to prospective and current students and stakeholders.
• All submissions must include a cover letter and resume.

• One (1) year experience in a higher education environment with non‑traditional students.
• Knowledge of UMGC practices and procedures.
• Experience working with military or military students in higher education.
• Experience using People Soft, Salesforce, and Microsoft
  365.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color,…