Part Time - Overnight - Front Desk Agent - ZYSOA

Manages hotel front desk duties (check‑ins, guest requests) during the night shift (approx. 11 PM – 7 AM) while also performing crucial accounting and reporting tasks, balancing daily transactions, verifying guest accounts, and preparing financial/operational reports for management. Other duties may include processing laundry.

• Check‑in and check‑out hotel guests in a timely and professional manner; process all payments per established procedures.
• Handle cash and credit transactions.
• Simplify every stay by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.
• Record and act on guest preferences, messages, requests, questions, and concerns.
• Act as a trusted contact for all guests – assist with bill issues, provide local knowledge, and involve management when necessary.
• Follow safety procedures, report incidents, and wear required protective gear.
• Represent the hotel as a brand ambassador by maintaining a professional appearance.
• Stay updated on daily events and activities.
• Support colleagues with ad‑hoc duties as requested.

• Availability to work night, weekend, and holiday shifts across a 7‑day period.
• Excellent communication skills to handle guest concerns and compliments.
• Problem‑solving abilities to turn issues into opportunities.
• Fluency in the local language; additional languages are a plus.
• Literate and tech‑savvy – reading, writing, basic math, and computer proficiency.
• Flexibility to work varying shifts.
• High school diploma or equivalent; college/university degree is a bonus.
• At least one year of front desk or guest service experience.
• Physical ability to lift, push, and pull up to 50 lbs (23 kg) and perform bending and kneeling.

The hourly rate for this role is $15.16 to $25.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401(k), and other benefits to eligible employees.

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. The actual salary may vary and can be modified.
• No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation remain at the Company’s discretion.
• If you require reasonable accommodation during the application process, please .
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please  for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please read about applicable benefits.