Financial Service Specialist

Job Description

The Financial Services Specialist supports the hospital’s financial operations by ensuring timely checkout, accurate charge capture, and clear financial communication with clients.

This role includes Accounts Receivable functions such as invoice finalization, payment posting, account reconciliation, and follow‑up on outstanding balances. The position supports the hospital policy requiring payment at the time of service while managing the 7‑day invoice finalization window. Serving as a primary financial resource for client‑facing teams, clients, and clinical services, this role responds to high‑level inquiries, explaining charges, invoices, payment expectations, and account status to prevent billing issues from escalating.

• Support accurate and timely financial checkout by finalizing invoices, verifying charge capture, posting payments, and reconciling accounts.
• Respond to internal and external financial inquiries by explaining invoices, service charges, payment expectations, and account statuses clearly and professionally.
• Manage Accounts Receivable functions, including follow‑up on outstanding balances, contacting clients, and resolving discrepancies or concerns.
• Enforce hospital policy requiring payment at time of service while maintaining compliance with the 7‑day invoice finalization window.
• Identify and address potential financial issues early to prevent escalation to clinical teams.
• Evaluate client concerns and determine when issues require escalation to medical staff or when an incident report is warranted.
• Maintain accuracy, confidentiality, and compliance in all financial documentation and communication.
• Perform other related duties as assigned.

• Pre‑employment Criminal Background Check (required for new hires)
• Essential Services Designation:
  Must report without delay or interruption to provide essential or emergency services to ensure health, safety and welfare.

• High school diploma or equivalent
• Minimum of 2 years of experience in financial services, billing, or client‑facing financial roles
• Strong understanding of payment processing and accounts receivable workflows
• Excellent communication and customer service skills
• High attention to detail and accuracy
  
  Ability to handle confidential financial information

• Experience in a veterinary or human medical/hospital setting
• Familiarity with practice management systems (e.g., Stringsoft or similar)
• Experience with insurance, assistance funds, or institutional billing processes
• Experience in Accounts Receivable, including contacting clients to collect outstanding balances
• Experience explaining invoices, charges, and payment expectations clearly and professionally; resolving billing discrepancies and payment questions

$37,920 – $45,504

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Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification.

Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.